Letting agent reviews for Foxtons in United Kingdom

Landlord-managed properties: make sure you understand what this means before renting

Our experience with Foxtons was mixed. While the staff tried to be somewhat helpful, I don’t think it was made sufficiently clear to us at the beginning what renting a landlord-managed property actually means in practice.

Essentially, the agency handles the listing, paperwork and viewings, but once the tenancy begins, its ability to help with issues involving the property or the landlord is very limited. We found that, in practice, there was very little support available when dealing with problems with the property or trying to resolve matters with the landlord directly.

I think this distinction needs to be made much clearer to prospective tenants before they sign a tenancy agreement. If you are used to renting through an agency that actively manages the property, you might reasonably expect them to help resolve maintenance issues or step in when difficulties arise with the landlord. With a landlord-managed property, that support may not be available in the way you expect.

We also found the arrangements for viewings towards the end of our tenancy quite difficult. Organising suitable times with Foxtons required considerably more communication and coordination than we had anticipated.

Overall, I wouldn’t say the staff were unwilling to help, but the limitations of their role were not clear enough from the outset. My advice to prospective tenants is to ask exactly what the agency will and will not be responsible for before signing, particularly when it comes to maintenance, disputes and support if problems arise with the landlord.

does nothing at all

The agency (Foxtons) let her go after my tenancy as no one wanted to rent the flat (and she blamed them). Unfortunately, she managed the apartment, so the agency did not have much say in it.

The agency failed to respond to any of our requests for help with issues around the property. The agency failed to register our deposit.

Foxtons were pleasant to work with, however I am disappointed they keep this quality of landlord on.

Foxtons were good. They were professional with showing us the flat and the online system was useful to upload evidence. We had no other communication with them throughout our tenancy. This was covered by communication with the landlord. It would have been useful to tell us that they would not be managing the tenancy

Had one inspection since moving in 2 years ago, they lost the keys for 1 year meaning I had to take time off of work to wait in for planned inspections where they just didn't bother turning up. Had a wasps nest that they dragged their heels in addressing, and only took me seriously when I mentioned it was a health and safety issue. Had an issue with a faulty security alarm which they were extremely unhelpful with, and I had to fix myself as they were unwilling to do anything (even though it was part of the flat they're meant to manage.) Most recently they didn't correctly lock my front door after having a viewing, which is a serious security issue.

Foxtons, they knew the property was not fit for habitation but still put it on the market. The property had bed bugs and a moth infestation