Letting agent reviews for Bridgfords in Altrincham

We rented via Bridgfords / Countrywide. They were quick to take our money but almost impossible to get to fix anything. We could not unlock the back door and were afraid we would be trapped if there was a fire. After a few days the estate agent came and agreed to call a locksmith. It took several months for anything to be done about the toilet that was blocked when we moved in - it was due to a blocked outside drain and only fixed when sewage flowed into the garden. The bathroom basin that did not drain and the massive damp patch and resultant mould were never attended to in spite of multiple messages over months. Several tradesmen came to assess the damp problem (chimney problem they said) and give a quote for fixing it but nothing happened. The final insult is that nearly £1000 of our deposit is being withheld for 'damage' including the mould caused by the untreated damp and minor scratches to fitted wardrobes that were there when we moved in. Nobody went through the inventory with us when we moved in or checked the property during our rental. We left the house immaculately clean and had actually fixed some of the broken items that we found when we moved in. I suspect Bridgfords will simply rent the house out again without the necessary repairs being done.