⭐ Ratings and reviews
Letting agent reviews for Allen and Harris in Bath
Letting agent reviews (1)
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7 October 2024
★☆☆☆☆
If I could give lower than 1* I would.
They were fine (usual levels of negligence),before I decided to (in agreement with my tenancy agreement) move out early (change of sharer).
It takes one google to find out that the cost of a change of sharer process is protected by law from being over £50 (TFA 2019), and if it does cost more the agency needs to provide evidence as to why. Additionally, this was written in my tenancy agreement pretty much verbatim.
You can imagine my surprise then, when I received a bill for £420. I sent polite emails asking why it was so much etc only for my questions to be ignored. The only responses I received were thinly veiled threats along the lines of "if you don't pay now we won't let you leave".
They were unbelievably rude, as I was a student and in the midst of my finals at the time my dad tried to help but received similar terrible treatment.
Don't give these guys any business, they will try and swindle you if they can. It took me 12 months and the property ombudsman for them to read their own tenancy agreement and understand they were wrong. Pathetic.
They were fine (usual levels of negligence),before I decided to (in agreement with my tenancy agreement) move out early (change of sharer).
It takes one google to find out that the cost of a change of sharer process is protected by law from being over £50 (TFA 2019), and if it does cost more the agency needs to provide evidence as to why. Additionally, this was written in my tenancy agreement pretty much verbatim.
You can imagine my surprise then, when I received a bill for £420. I sent polite emails asking why it was so much etc only for my questions to be ignored. The only responses I received were thinly veiled threats along the lines of "if you don't pay now we won't let you leave".
They were unbelievably rude, as I was a student and in the midst of my finals at the time my dad tried to help but received similar terrible treatment.
Don't give these guys any business, they will try and swindle you if they can. It took me 12 months and the property ombudsman for them to read their own tenancy agreement and understand they were wrong. Pathetic.