Letting agent reviews for Swallows Property Letting in Frome

Agency were a disgrace. Couldn't be bothered to attend the handover. 9 days to start return of deposit!

We were not at all impressed with the service from Swallows. They charged us very high fees at every turn, including a £120 ‘check-out fee’ to be able to leave. They were slow to attend to repairs, even urgent ones. They also gave us false information about where we would be allowed to park. We found their communication to be rude and always felt like they were looking to catch us out, despite the fact that we always kept the property to a very high standard. They insisted on 3 monthly inspections and often only gave us notice the day before.