Letting agent reviews for Nexa South Wales in Pontypridd

Very hard to communicate to. At the beginning of our tenancy, due to covid-19, my partner and I, were unable to visit the property, so we agreed to the house remotely. Upon arrival, we didn't know the exact location of the property, and they didn't even show us, so we had to guess which house was ours.
After we moved out, we cleaned everything on our property, but we still got charged with cleaning fees for each tenant.