⭐ Ratings and reviews
Letting agent reviews for Brightestmove in Weston-Super-Mare
1 ★☆☆☆☆
Average letting agent rating
Letting agent reviews (1)
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23 February 2026
★☆☆☆☆
In my experience, this agency charged substantial upfront fees but provided minimal ongoing management or tenant support.
There were no inspections for approximately four years. After six years of tenancy without issue, I was then informed inspections would take place every three months, carried out by a relatively inexperienced staff member. The approach felt inconsistent and unnecessary.
During inspections, personal belongings were photographed without clear explanation, which I found intrusive.
When I raised serious safety concerns about abuse and threats linked to a neighbouring HMO, I did not feel supported. I was left to manage the situation myself despite repeated complaints.
Repairs were not actively managed; communication was largely limited to passing messages to the landlord. Progress typically required repeated follow-up.
Prior to this tenancy, I also rented another property through the same agency which had significant leaks and roofing issues. I moved in with a newborn child while those defects were still present, and the issues were not resolved.
Across multiple properties, I experienced a consistent lack of proactive management and limited tenant advocacy. I did not feel that tenant welfare was prioritised.
There were no inspections for approximately four years. After six years of tenancy without issue, I was then informed inspections would take place every three months, carried out by a relatively inexperienced staff member. The approach felt inconsistent and unnecessary.
During inspections, personal belongings were photographed without clear explanation, which I found intrusive.
When I raised serious safety concerns about abuse and threats linked to a neighbouring HMO, I did not feel supported. I was left to manage the situation myself despite repeated complaints.
Repairs were not actively managed; communication was largely limited to passing messages to the landlord. Progress typically required repeated follow-up.
Prior to this tenancy, I also rented another property through the same agency which had significant leaks and roofing issues. I moved in with a newborn child while those defects were still present, and the issues were not resolved.
Across multiple properties, I experienced a consistent lack of proactive management and limited tenant advocacy. I did not feel that tenant welfare was prioritised.