Landlord reviews for Luisa Papa in Sheffield

Luisa Papa (the public face) and her partner Richard Anderson (whose name is on the tenancy agreement and bank account) are not, in my opinion, fit to act as landlords,

Luisa can seem very charming and pleasant as other reviewers note (she has a marketing background), but eventually she shows her true colours - she is dishonest and unscrupulous and her priority is to make as much money as possible.

Generally Luisa and Richard show a very poor understanding of tenant rights - she entered our flat without our permission at least once, did not protect our deposit until 6 months after our tenancy started, then we had to wait 3 weeks and threaten legal action to get it back - even then she did not see any need to provide justification for keeping any of it.

Luisa's attitude generally showed disrespect towards us - for example, as a couple we had to buy a second set of keys because she would only provide one set, and she did not reimburse us when we returned the ones we paid for. This is very mean spirited given what we paid them in rent.

I would urge anyone renting from Luisa and Richard to be careful and not let their public personas deceive you, to understand your rights as a tenant, keep logs of incidents and problems and take lots of photos to use as evidence if needed.

Avoid. Avoid. Avoid

Pretends to be very nice and helpful but she cannot be trusted. I had to threaten court action to get my deposit back.

Would like to echo the previous reviews on this website - Luisa was a poor landlord, promising things to us before we moved in which she clearly never planned to deliver. She would come to the house unannounced, even letting herself in if nobody was home. We moved in to the house with it being very grubby and the basement was full of random bits and bobs. As the tenancy ended, we were given big deductions to our deposit, including for the rubbish in the basement which we inherited and pre-existing stains to the skirting boards. Similarly to the previous review, the bike store was also promised to us - despite there being more pressing issues with the property - and again never materialised, just like the 'welcome bottle of wine' promised... I just wish we had read this review before moving in.

I found Luisa an extremely unpleasant landlord. She seemed lovely until we moved in. We felt that certain features of the house had been falsely advertised to us, namely a "bike store" which was entirely not fit for purpose. After we asked her to rectify this, I felt that her communication became very aggressive and unprofessional. This caused us a lot of stress. Repairs generally only happened after we had emailed her several times and were often done to a poor standard, if at all.
I got the impression that Luisa had a very poor understanding of housing law and of tenants' rights. In my opinion, she is incompetent and unfit to be a landlord. We were good, reliable tenants and I felt bullied and taken advantage of. I would discourage anyone from renting from Greenwich Development, however charming the landlord manages to come across on the phone.