34 Newhall Hill, Soho Jewellery Quarter, Birmingham, B1 3JP

We let from Belvoir central last August. When we moved in, it was in a total state of disrepair and was dirty. There were light fittings hanging from the wall, a soiled oven, broken items, a washing machine filled with stagnant water to name a few. All furniture in the apartment was damaged and unusable. Belvoir central claimed they did not know about most of these faults, as they had not completed an inventory, it was not completed until we had been at the property nearly 2 weeks. It took 6 months and threats of court action to finally most of the issues above resolved and to get reimbursed for items that we had been given permission to purchase. We had to chase them repeatedly to get items fixed, such as the shower screen which was causing flooding in the bathroom and the washing machine that was broken from the day we moved in. When we reported all of the issues above on move in we were advised we could 'vacate the property if we were unhappy, for a fee'. This is the most insensitive and disgusting treatment I have ever received from a letting agents.