Tenancy review for 34 Newhall Hill in Soho Jewellery Quarter, Birmingham rented via Belvoir
“Worst letting agents I have ever had the displeasure of dealing with”
Overall Tenancy Rating: 1
★☆☆☆☆☆☆☆☆☆
Moved In: 09/08/2018
Date reviewed: 20 September 2019
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Letting agent review for Belvoir, Birmingham
Agency rating: 1
We were let an apartment in a dire state, which was not at all like the photos on the listing, nor had it been in this level of disrepair when we viewed it. I am able to evidence all of this via email record. Our time letting with Belvoir central was a headache from start to finish, we were met with no empathy regarding the conditions we were left living in - not knowing if we were trapped in the apartment due to the broken door and so on. I spent hours and hours emailing them and calling them just to get responses and get urgent repairs done. At move out they ignored us when we requested our deposit return (didn’t reply until 2 weeks later), then tried to charge us a cleaning fee which is ridiculous given the condition when we moved in and after we had spent hours cleaning it. We had to produce a 29 page document demonstrating how we had improved the apartment, only then did we get our money back 24 days later, but they had the cheek to still charge us a check out charge of £90, even though we had spent hours sifting through the data and photos and handing it to them on a plate! Rude staff, appalling treatment, avoid like the plague!
More reviews for Belvoir ⇒
Property review for 34 Newhall Hill, Soho Jewellery Quarter, Birmingham
Property rating: 1
We let from Belvoir central last August. When we moved in, it was in a total state of disrepair and was dirty. There were light fittings hanging from the wall, a soiled oven, broken items, a washing machine filled with stagnant water to name a few. All furniture in the apartment was damaged and unusable. Belvoir central claimed they did not know about most of these faults, as they had not completed an inventory, it was not completed until we had been at the property nearly 2 weeks. It took 6 months and threats of court action to finally most of the issues above resolved and to get reimbursed for items that we had been given permission to purchase. We had to chase them repeatedly to get items fixed, such as the shower screen which was causing flooding in the bathroom and the washing machine that was broken from the day we moved in. When we reported all of the issues above on move in we were advised we could 'vacate the property if we were unhappy, for a fee'. This is the most insensitive and disgusting treatment I have ever received from a letting agents.
More reviews for 34 Newhall Hill ⇒
Area review for Soho Jewellery Quarter, Birmingham
Area rating: 4
The apartment was in walking distance of everything you could need. However, it was very noisy and freight traffic would cut down the road at nigh and sound their foghorns.
More reviews for Soho Jewellery Quarter ⇒
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