Belvoir, Birmingham

We were let an apartment in a dire state, which was not at all like the photos on the listing, nor had it been in this level of disrepair when we viewed it. I am able to evidence all of this via email record. Our time letting with Belvoir central was a headache from start to finish, we were met with no empathy regarding the conditions we were left living in - not knowing if we were trapped in the apartment due to the broken door and so on. I spent hours and hours emailing them and calling them just to get responses and get urgent repairs done. At move out they ignored us when we requested our deposit return (didn’t reply until 2 weeks later), then tried to charge us a cleaning fee which is ridiculous given the condition when we moved in and after we had spent hours cleaning it. We had to produce a 29 page document demonstrating how we had improved the apartment, only then did we get our money back 24 days later, but they had the cheek to still charge us a check out charge of £90, even though we had spent hours sifting through the data and photos and handing it to them on a plate! Rude staff, appalling treatment, avoid like the plague!