Tenancy review for 100 Barford Road in Ladywood, Birmingham rented via Royal Estates
“Nice house, much nicer with new landlord & letting agency”
Overall Tenancy Rating: 7
★★★★★★★☆☆☆
Moved In: 14/12/2016
Rent: £400
Date reviewed: 24 August 2017
Reviews aren't verified by Marks Out Of Tenancy but we check for and remove fake reviews and content when we’re informed.
Letting agent review for Royal Estates, Smethwick
Agency rating: 1
Unhelpful and, at times, rude. Little communication between staff so if a problem was not resolved in one phonecall with one person, it would be lost in the aether. Very slow to organise repairs even for urgent problems like rain pouring through the ceiling or large patches of mould. Charge extortionate fees for a complete lack of organisation - the only time they contacted me promptly about an issue was to hawk me for rent a week before it was due as they had the wrong date down, the tenancy agreement had a mistake in the address and they can't even spell their own agency name correctly half the time. No internet, TV or furniture arranged for my move in date despite paying for all three; had to organise the internet myself (month+ wait), buy my own bed so I had somewhere to sleep for the first week, and never provided a TV nor TV license. Took over a week to provide fire blankets/extinguishers and had no idea where the water shutoff etc. were. Often the only course of action they took with any complaint or problem was to palm it off to the landlord, who was also rude and unhelpful. Agents would let themselves in to shared areas with no warning, ask to look in my room without having given notice, generally had no concept of privacy. Worst of all - they wore dirty shoes on the carpet!
More reviews for Royal Estates ⇒
Property review for 100 Barford Road, Ladywood, Birmingham
Property rating: 8
Some damp/mould issues but otherwise a really nice house. Recently refurbished, nice shower rooms/kitchen, has dishwasher, washing machine and tumble dryer. Most problems are typical of old rowhouses rather than to do with disrepair but more could be done to prevent future deterioration. MUCH improved by new landlord.
More reviews for 100 Barford Road ⇒
Area review for Ladywood, Birmingham
Area rating: 6
Not the best area in terms of looks or crime but plenty of shops, amenities etc. nearby, great access to bus routes, multicultural community so lots of different food available. Next to a huge park.
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