Tenancy review for Totnes Grove Dartmouth Road in Bournbrook Selly Park, Birmingham rented via Purple Frog
“Purple Frog the serial and criminal scamming agency”
Overall Tenancy Rating: 2
★★☆☆☆☆☆☆☆☆
Moved In: 01/07/2017
Date reviewed: 4 May 2019
Reviews aren't verified by Marks Out Of Tenancy but we check for and remove fake reviews and content when we’re informed.
Letting agent review for Purple Frog, Birmingham
Agency rating: 1
Where to even start with purple frog? Today hearing their name or walking past their agency makes my blood boil.
Throughout the onborading process they were ok. Many in shop staff were nice and polite, and sometimes repair people were sent over promptly especially for more serious problems . But the positives end here .
Firstly I highly doubt any form of clean was done let alone a deep clean, before we arrived. I think they simply left what the previous tenants had done. Under the fridge was disgusting with rotting food , dust and nerf gun pellets (so definitely not us). The side of the fridge between the wall had what my mother described as a rats nest . Purple Frog did nothing to clean this or apologise.
For weeks/months at the start of the tenancy they did very little to remove an old black sofa from our front garden (the only garden space on the property). The sofa was filled with slugs, smelt and looked ugly and unpleasant . On this task they were very slow and did little to help us .
Throughout the tenancy they sent repairs quickly but never seemed to pay them enough / for enough hours to actually fix the problem permanently.
The major issue came when deposits were due back. They sent round an individual who had not even done the first check so had no idea what to look out for . Then they wrote our deductions in such a scruffy illegible way that it was impossible to tell what we were being charged for etc . I was livid as they in total took something like £1,300 originally and the paper they handed us to confirm this looked like it had been written by a child that never left primary school. It then took them months to type up this scrap of hieroglyphics. When they finally did and we were able to read it, it was for ridiculous things . They were charging £95 for the over which was vile on arrival in September. £75 for a deep clean of the living room - despite the house not having a living room... in stead it had an extenddd piece of floor from the kitchen where there happened to be a tv and sofa . In effect it did not require a £75 cleaning fee . The kitchen was then accused of requiring a £110 cleaning fee which was a scam as we had cleaned the entire Space and fridge for 7 hours the day before we left. The list is boring and goes on .... so I won’t continue. Although not perfect we certainly didn’t deserve the fines we were presented with . I was charged £15 for having left my originally rubbisha nd broken desk chair in the kitchen rather than my room....
They then took months to return the deposit and ultimately reduced the fine by very little . On returning the deposit they sent the wrong amount 4 times , called me 3 times claiming I had taken too much money at which point I had none of their money, and then sent all £3,400 to one person. It was incredibly unprofessional and lagged on till November when I had started a war abroad in France !!!! Sending all the money to one individual is ridiculous- how do they know that individual is trustworthy or that you’re still friends with them etc ??
The delay in deposit giving back could be very very detrimental to people who need it for the first rent of their next property.
Finally we have revived evidence from our friend who happens to live in the property now that they have done none of the repairs or paint jobs they asked us to pay for . We were fuming.
Purple Frog is no a letting agency in my eyes, it is a scamming agency bordering on criminal behvaiour.
More reviews for Purple Frog ⇒
Throughout the onborading process they were ok. Many in shop staff were nice and polite, and sometimes repair people were sent over promptly especially for more serious problems . But the positives end here .
Firstly I highly doubt any form of clean was done let alone a deep clean, before we arrived. I think they simply left what the previous tenants had done. Under the fridge was disgusting with rotting food , dust and nerf gun pellets (so definitely not us). The side of the fridge between the wall had what my mother described as a rats nest . Purple Frog did nothing to clean this or apologise.
For weeks/months at the start of the tenancy they did very little to remove an old black sofa from our front garden (the only garden space on the property). The sofa was filled with slugs, smelt and looked ugly and unpleasant . On this task they were very slow and did little to help us .
Throughout the tenancy they sent repairs quickly but never seemed to pay them enough / for enough hours to actually fix the problem permanently.
The major issue came when deposits were due back. They sent round an individual who had not even done the first check so had no idea what to look out for . Then they wrote our deductions in such a scruffy illegible way that it was impossible to tell what we were being charged for etc . I was livid as they in total took something like £1,300 originally and the paper they handed us to confirm this looked like it had been written by a child that never left primary school. It then took them months to type up this scrap of hieroglyphics. When they finally did and we were able to read it, it was for ridiculous things . They were charging £95 for the over which was vile on arrival in September. £75 for a deep clean of the living room - despite the house not having a living room... in stead it had an extenddd piece of floor from the kitchen where there happened to be a tv and sofa . In effect it did not require a £75 cleaning fee . The kitchen was then accused of requiring a £110 cleaning fee which was a scam as we had cleaned the entire Space and fridge for 7 hours the day before we left. The list is boring and goes on .... so I won’t continue. Although not perfect we certainly didn’t deserve the fines we were presented with . I was charged £15 for having left my originally rubbisha nd broken desk chair in the kitchen rather than my room....
They then took months to return the deposit and ultimately reduced the fine by very little . On returning the deposit they sent the wrong amount 4 times , called me 3 times claiming I had taken too much money at which point I had none of their money, and then sent all £3,400 to one person. It was incredibly unprofessional and lagged on till November when I had started a war abroad in France !!!! Sending all the money to one individual is ridiculous- how do they know that individual is trustworthy or that you’re still friends with them etc ??
The delay in deposit giving back could be very very detrimental to people who need it for the first rent of their next property.
Finally we have revived evidence from our friend who happens to live in the property now that they have done none of the repairs or paint jobs they asked us to pay for . We were fuming.
Purple Frog is no a letting agency in my eyes, it is a scamming agency bordering on criminal behvaiour.
Property review for Totnes Grove Dartmouth Road, Bournbrook Selly Park, Birmingham
Property rating: 4
Firstly the positives - it had a very good fridge and freezer with loads of space !
The property was for 6 people . However, it was clearly a 3 bedroom house in which they had made into a 6 bed house . 4 of the 6 rooms were tiny . Literally tiny . Instead of just accepting this and only putting in a single bed and maybe charging less, double beds were crammed into the already minuscule rooms . I was fortunate and got lucky with one of the 2 bigger rooms . But 4 of my housemates lived in boxes for the year . The bathrooms were not much better . They had clearly been cupboards before the renovation. I believe on of the bedrooms hadn’t previously been the biggish main bathroom. The downstairs bathroom was so small that when you sat on the toilet your knees touched the opposeite wall. It was an exact square probably 1.5m by 1.5m... my middle floor bathroom as with the upstairs one was a bit bigger but still very inconveniently shaped . It was long and skinny- again clearly a cupboard in a past life . All the bathrooms were fitted with sinks made for ants !!! You could not wash your hands without your hands touching the sink or tap - in effect your hands didn’t fit in the sink.
Although, the house wasn’t prone to mound as such many of the bathroom facilities were blocked on arrival and continued to block and flood over our year there . The sink continously blocked as did the shower. The toilet seemed to have far more problems with toilet paper than other toilets I’ve used . This may have been the plumbing but it was not ever properly sorted while we were there . It was only ever temporarily fixed .
Tv was never fixed or properly worked and we never had a working remote for it.
The property had a severe lack of windows which made it very dark and a little prison like . It wasn’t helped by the black floor and all black furnishing and funriture . However it made the house an amazing location for pres as it had a natural dark ambiance .
Overall the properties was ok and I had a fun year here with my friends and the faults never caused us too many problems . Similarly, many of my friends encountered similar problems with their student housing.
More reviews for Totnes Grove Dartmouth Road ⇒
The property was for 6 people . However, it was clearly a 3 bedroom house in which they had made into a 6 bed house . 4 of the 6 rooms were tiny . Literally tiny . Instead of just accepting this and only putting in a single bed and maybe charging less, double beds were crammed into the already minuscule rooms . I was fortunate and got lucky with one of the 2 bigger rooms . But 4 of my housemates lived in boxes for the year . The bathrooms were not much better . They had clearly been cupboards before the renovation. I believe on of the bedrooms hadn’t previously been the biggish main bathroom. The downstairs bathroom was so small that when you sat on the toilet your knees touched the opposeite wall. It was an exact square probably 1.5m by 1.5m... my middle floor bathroom as with the upstairs one was a bit bigger but still very inconveniently shaped . It was long and skinny- again clearly a cupboard in a past life . All the bathrooms were fitted with sinks made for ants !!! You could not wash your hands without your hands touching the sink or tap - in effect your hands didn’t fit in the sink.
Although, the house wasn’t prone to mound as such many of the bathroom facilities were blocked on arrival and continued to block and flood over our year there . The sink continously blocked as did the shower. The toilet seemed to have far more problems with toilet paper than other toilets I’ve used . This may have been the plumbing but it was not ever properly sorted while we were there . It was only ever temporarily fixed .
Tv was never fixed or properly worked and we never had a working remote for it.
The property had a severe lack of windows which made it very dark and a little prison like . It wasn’t helped by the black floor and all black furnishing and funriture . However it made the house an amazing location for pres as it had a natural dark ambiance .
Overall the properties was ok and I had a fun year here with my friends and the faults never caused us too many problems . Similarly, many of my friends encountered similar problems with their student housing.
Area review for Bournbrook Selly Park, Birmingham
Area rating: 9
Love selly oak ! One of the best student hubs ever . Very unique to bham to have all the students in the same residential area and so close to one another .
More reviews for Bournbrook Selly Park ⇒
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