Royal Estates, Birmingham

Unhelpful and, at times, rude. Little communication between staff so if a problem was not resolved in one phonecall with one person, it would be lost in the aether. Very slow to organise repairs even for urgent problems like rain pouring through the ceiling or large patches of mould. Charge extortionate fees for a complete lack of organisation - the only time they contacted me promptly about an issue was to hawk me for rent a week before it was due as they had the wrong date down, the tenancy agreement had a mistake in the address and they can't even spell their own agency name correctly half the time. No internet, TV or furniture arranged for my move in date despite paying for all three; had to organise the internet myself (month+ wait), buy my own bed so I had somewhere to sleep for the first week, and never provided a TV nor TV license. Took over a week to provide fire blankets/extinguishers and had no idea where the water shutoff etc. were. Often the only course of action they took with any complaint or problem was to palm it off to the landlord, who was also rude and unhelpful. Agents would let themselves in to shared areas with no warning, ask to look in my room without having given notice, generally had no concept of privacy. Worst of all - they wore dirty shoes on the carpet!