44 Millmead Road, East Twerton, Bath, BA2 3JP

Millmead Road, Bath, a student let. Let by Liane Hanks residential. We viewed it virtually because of Covid. When we got there the house was in a terrible state. Damp walls (they were actually wet) Black mould in every room, an unusable garden, dangerous steps, broken furniture, faulty wiring, and blood stained saggy old mattresses the smell was indescribable. We spent the night in a hotel and then gave the keys back to LHR who did not want to know until our parents got involved. Environmental health were called and discovered insufficient fire separation doors, no CO2 monitor, and a blocked fire escape as well as the faults we found. The letting agency and landlord were given 8 weeks to sort this out. We did not spend one night in this house yet we are out of pocket. LHR were eventually made to pay compensation to us by the Property Ombudsman. It took a year.