Tenancy review for 44 Millmead Road in East Twerton, Bath rented via Liane Hanks Residential Lettings
“Awful agency. AVOID.”
Overall Tenancy Rating: 1
★☆☆☆☆☆☆☆☆☆
Moved In: 13/07/2021
Rent: £2375
Date reviewed: 3 August 2022
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Letting agent review for Liane Hanks Residential Lettings, Bath
Agency rating: 1
The agency were awful. Refused to acknowledge a problem or talk to us until parents got 'militant' and said they'd phone every half an hour until someone spoke to them about resolving the matter. Their suggestions... find other students to rent it (really?!) or take 4 weeks free rent and live there bedroom hopping. Neither acceptable to us, we instructed a lawyer. The agency refused to allow the DPS to return our deposits until nearly 3 months later (despite us returning the keys the following day and having spent not one single night in the property.) They hid behind the saying, 'You've signed a contract.' Really poor communication from this agency which is why the ombudsman made them compensate us. We are now in the process of getting £2,735 from the landlord through the small claims court. 'Rip Off Britain' and the local MP have been involved. Sadly codes of practice for letting agencies are set very low. All they need to do is tell the landlord about a problem then they can wash their hands of you. Incidentally they kept the previous tenants' deposits despite only changing a battery in a smoke alarm before we moved in, we have the old tenants' schedules of condition to prove this. Absolutely appalling agency. You've been warned.
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Property review for 44 Millmead Road, East Twerton, Bath
Property rating: 1
Millmead Road, Bath, a student let. Let by Liane Hanks residential. We viewed it virtually because of Covid. When we got there the house was in a terrible state. Damp walls (they were actually wet) Black mould in every room, an unusable garden, dangerous steps, broken furniture, faulty wiring, and blood stained saggy old mattresses the smell was indescribable. We spent the night in a hotel and then gave the keys back to LHR who did not want to know until our parents got involved. Environmental health were called and discovered insufficient fire separation doors, no CO2 monitor, and a blocked fire escape as well as the faults we found. The letting agency and landlord were given 8 weeks to sort this out. We did not spend one night in this house yet we are out of pocket. LHR were eventually made to pay compensation to us by the Property Ombudsman. It took a year.
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Area review for East Twerton, Bath
Area rating: 2
The house was close to Locksbrook. This is a popular area for students attending Bath Spa arts courses.
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