The property had several pre-existing issues at move-in that were not documented in the check-in report. Mould was present on window sealant on move-in day, with severe condensation developing within the first week. The property has single-glazed windows throughout with poor insulation, creating an Excess Cold hazard reported to Watford Council. The sofa had deep pre-existing staining embedded in the foam. Kitchen worktops had numerous knife marks and cabinet doors were misaligned. A serious water leak from the upstairs flat occurred in July 2025, causing damage to the ceiling, walls, carpet and skirting boards in the hallway. Despite the landlord acknowledging the leak's severity, repairs were incomplete, like the stains remained on the skirting and carpet. The exterior front door showed significant weathering and ingrained dirt throughout the tenancy. A fire door obstructed the communal escape route for approximately five months without resolution.