ⓘ
Reviews aren't verified by us but we check for and remove fake reviews and content when we’re informed.
⭐ Tenancy review
Inadequate Inventory, Refused Remedial Access, and Poor Maintenance Response
2 ★★☆☆☆
Overall tenancy rating
Moved out
2025
Date reviewed
5 March 2026
Eunan McMenamin, Watford
1 ★☆☆☆☆
Landlord rating
The landlord was slow to respond to a serious water leak in July 2025, taking two days to attend despite urgent notification. The landlord acknowledged the severity, stating the leak 'could destroy the walls.' Following repairs, the landlord promised to redecorate but only addressed the ceiling and walls, leaving the carpet and skirting boards unattended. At checkout, these same water-damaged items in the hallway were then attributed to the tenant as cleaning issues, despite the damage being directly caused by the landlord's delayed response to the leak. A fire door also blocked the communal escape route from July to November 2025. Despite notification, neither the landlord nor DKH took action to remove it during this five-month period.
More reviews for Eunan McMenamin
Dey King and Haria, Watford
1 ★☆☆☆☆
Letting Agent rating
DKH provided an inadequate check-in inventory with zero photographs, then used an 84-page photographic inventory during the deposit dispute that was never provided during the tenancy. A professional clean was completed before checkout, but DKH refused to allow the cleaner to return for free remedial work under their guarantee, citing an internal policy absent from the tenancy agreement, resulting in a £450 deduction. When a water leak occurred in July 2025, DKH declined to assist, stating it was outside their responsibility. A doorbell fault reported in August 2025 was referred to the building management company without follow-up. Mould present at move-in was later used as a basis for deposit deductions. A fire door blocked the communal escape route from July to November 2025 despite notification to DKH.
Be vigilant with the check-in inventory — request full photographic documentation at move-in. If using your own cleaning company, be aware DKH's internal policy prevents re-entry for remedial work post-checkout, which is not stated in the tenancy agreement. Keep written records of all maintenance requests as verbal assurances are not honoured. Note that the deposit is held under the mydeposits INSURED Scheme, meaning the agent retains the deposit funds directly. If deductions are disputed, you must actively initiate the ADR process to recover your money.
More reviews for Dey King and Haria
Be vigilant with the check-in inventory — request full photographic documentation at move-in. If using your own cleaning company, be aware DKH's internal policy prevents re-entry for remedial work post-checkout, which is not stated in the tenancy agreement. Keep written records of all maintenance requests as verbal assurances are not honoured. Note that the deposit is held under the mydeposits INSURED Scheme, meaning the agent retains the deposit funds directly. If deductions are disputed, you must actively initiate the ADR process to recover your money.
28 Elizabeth House, Tudor, Watford
1 ★☆☆☆☆
Property rating
The property had several pre-existing issues at move-in that were not documented in the check-in report. Mould was present on window sealant on move-in day, with severe condensation developing within the first week. The property has single-glazed windows throughout with poor insulation, creating an Excess Cold hazard reported to Watford Council. The sofa had deep pre-existing staining embedded in the foam. Kitchen worktops had numerous knife marks and cabinet doors were misaligned. A serious water leak from the upstairs flat occurred in July 2025, causing damage to the ceiling, walls, carpet and skirting boards in the hallway. Despite the landlord acknowledging the leak's severity, repairs were incomplete, like the stains remained on the skirting and carpet. The exterior front door showed significant weathering and ingrained dirt throughout the tenancy. A fire door obstructed the communal escape route for approximately five months without resolution.
Tudor, Watford
3 ★★★☆☆
Area rating
The area is pleasant and well-located. Watford town centre and Watford Junction station are within walking distance, making it convenient for commuting. The surrounding neighbourhood is residential with a good amount of green space and a sense of history, giving it a charming character. Overall the area itself was a positive aspect of living there.
More reviews for Tudor