Tenancy review for 3 Saint Georges Road in Cheltenham, Cheltenham rented via CGT Lettings

Agency rating: 3

Poor, often did not reply to queries. Was without heating for a month, 3 weeks of which I put down to their slow response (partly because it was over Christmas). Took a week to get hot water fixed during the summer. Poor communication and generally not very helpful.

Property rating: 6

OK/Fair condition, peeling paint and scratches on most walls. Wobbly taps and loose towel rails reported but not fixed whilst we were there (1yr). The building has character, especially the Georgian entryway and bay windows. Very cold, with ancient night-storage heaters. In winter they are impractically expensive to run, and don't do much anyway. Usual British mould - has been easy to keep maintained. Fairly quiet. You can hear talking/footsteps from the flat above, but nothing from below/across the hall. Only one pub in hearing range plays loud music on occasional weekends, and it's quiet by 11. Pets and hanging photos not allowed.

Area rating: 9

Lovely area, right near town, parks, the bus/train stations... Bedroom overlooks the lovely Honeybourne walking path. Unfortunate that council office building opposite the flat is due for demolition - this has been ongoing/pending for 8 months.