Letting agent reviews for Martin & Co, Sunderland

I was not informed until my tenancy start date how much deposit I needed to pay and my housemates did not receive copies of their agreement until November/December (our tenancy began in September). The repair on the broken back garage door is still pending though the request was put in before summer by my Housemate and they 'changed their policy' meaning they could no longer top up the electricity meter which we were not made aware of. This is stated on the agreement as their responsibility.

Also, was given keys a few days after I moved in and they did not work in the front door.