Tenancy review for 57 Hylton Street in Millfield, Sunderland rented via Martin & Co

Agency rating: 1

I was not informed until my tenancy start date how much deposit I needed to pay and my housemates did not receive copies of their agreement until November/December (our tenancy began in September). The repair on the broken back garage door is still pending though the request was put in before summer by my Housemate and they 'changed their policy' meaning they could no longer top up the electricity meter which we were not made aware of. This is stated on the agreement as their responsibility.

Also, was given keys a few days after I moved in and they did not work in the front door.

Property rating: 3

Though the rooms in the property were spacious, the electricity is on a meter which was to be topped up by the agents. This quickly shifted to our (the tenant's) responsibility though it was stated in the Agreement that this was their duty on behalf of Landlord. We also have slugs in the house but no idea how they get in as well as a boiler in which the pressure drops repeatedly.

Area rating: 6

Transport is handy and close-by as well as the local Aldi. No issues apart from lack of parking. Friendly neighbours. One incident of ASB but was a rare occasion.