Mistoria Estate Agency, Manchester

CONS
- itinerary not provided until we asked for it
- always gave us awful contractors DO NOT TRUST: contractors ate our food, used our cutlery and left in random rooms in house, stole our belongings (curtain poles, multiple pieces of jewellery) and treated our house like we weren't living there (once came home to beds dismantled and on side, had to unlock other people's rooms to bed able to sleep)
- contractors never cleaned dup after themselves and mistoria didn't seem to care, we're talking rolls of carpet left in front yard which led to full on fly-tipping in our front yard
- insisted on keeping Mistoria sign outside 24/7 which let everyone know students were living in the house
- always let themselves in unannounced with less than 24 hours notice if any notice at all and gave contractors keys to do the same
- multiple occasions where members letting agent staff unlocked doors to people's bedrooms to unsuspecting tenants who were indecent and at least once completely naked
- letting agents tried to charge us for wear and tear repairs, and call outs over things that were not our fault and we had to reject this in writing
- this request for payment was also received as a snarky 'second reminder' letter despite never receiving the first and it not being our responsibility to pay anyway
- lied multiple times e.g. about fixing fire door and Mistoria doing full clean before we moved in when in reality fire doors took a lot of pressure, multiple attempts (so they could try to avoid replacing whole door with one that actually fit frame which was the real issue) and 6-9 months to be fixed
- took no responsibility for safety and cleanliness of the house
- often sent communications for wrong house which included names of people living there - confidentiality much?
-overall I was very anxious living here and felt very unsafe and unsupported
- charged us BS 'admin fees' then charged us under another name for the things this money was supposed to cover eg cleaning before moving in
- I could go on

PROS
- let us keep fish
- replied quickly and typically in (at least feigned) friendly manner even if of little value

landlords were actually so bad that we took our issue to the property ombudsmen, Mistoria simply didn't respond until the afternoon of the last day of the already once-extended reply period with a reply that basically said 'we disagree' and said things that were blatantly untrue and disproven by our paper trail and we eventually received some money back as requested by property ombudsmen.

As a side note I have heard horror stories from others with Mistoria including maintenance men putting hole in ceiling on purpose over someone's bed and dead birds along with their excrement fell onto someone's bed and belongings

Awful, whenever we requested things to be fixed it was ignored.
Left us without a black bin for 6 months so rubbish piled in back garden and in the end had mice infestation.
Charged us at end of tenancy for items in the house already broken when we moved in.
Staff constantly changing at the agency so nobody knew what was going on.
Emails ignored.
Only took action when we threatened them about going to the Citizens advice bureau.