Letting agent reviews for
Reeds Rains, Newcastle upon Tyne
Average agency Rating: 1
★☆☆☆☆☆☆☆☆☆
Number of times reviewed: 1
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Reeds Rains, Newcastle upon Tyne
Reviewed 9 June 2018
★☆☆☆☆☆☆☆☆☆
- Found it to be very rude with their very often visits that were not announced every time min 24 hour in advance.
Happened 3 times for them to INTRUDE by entering straight ahead, following up with excuses such as “oh sorry, we ringed you/texted you and you didn’t answer”. My boyfriend once was in the bathroom showering and the agent was trying to enter to show it to the visitor. Embarrassing. Luckily the door was locked.
Total lack of manner and knowledge (regarding the contract) coming from the agents. It clearly says in it that in emergency cases they are allowed to enter the property without the tenant’s consent. Is a visit an emergency? Ridiculous.
- Very slow-paced. Not as efficient as they claim to be. Everytime an issue was reported it took a good amount of time to be solved ( the only good thing that happened was that they replaced the oven - but after 3 months of REQUEST) and in lots of the cases, they were ignored.
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Happened 3 times for them to INTRUDE by entering straight ahead, following up with excuses such as “oh sorry, we ringed you/texted you and you didn’t answer”. My boyfriend once was in the bathroom showering and the agent was trying to enter to show it to the visitor. Embarrassing. Luckily the door was locked.
Total lack of manner and knowledge (regarding the contract) coming from the agents. It clearly says in it that in emergency cases they are allowed to enter the property without the tenant’s consent. Is a visit an emergency? Ridiculous.
- Very slow-paced. Not as efficient as they claim to be. Everytime an issue was reported it took a good amount of time to be solved ( the only good thing that happened was that they replaced the oven - but after 3 months of REQUEST) and in lots of the cases, they were ignored.
