Rent Flats Dundee, Dundee

Repairs are a major issue. There was something wrong or broken in every single room of the flat. Felt like I had to argue a lot to get repairs done which is not fair. They also sent a 6 page cleaning list when you check out (despite claiming they deep clean the flats which is false), they charge £25 just for a lightbulb out so we have had to start deep cleaning our flat 3 weeks before we move, out of fear of not getting our deposit back or being charged cleaning fees. Horrible experience start to finish.

We were promised several repairs that never occurred, like getting our doorbell fixed and an actual letterbox. There was a leak in a bedroom that took four months to be fixed and in the meantime I was advised to put a bucket under it. We moved out due to the coronavirus crisis as we couldn’t afford to keep it on as we all lost our jobs and then the letting agency then proceeded to rip us off, doing things like charging £25 for a lightbulb being missing, charging us for things that were not there when we moved in and charging us a cleaning fee for a spotless flat.