William H Brown, Norwich

Agents did a terrible job promoting the property. When we viewed there was rubbish everywhere and the whole place stank of smoke. They also told us the previous tenant had ‘gone missing’ which didn’t exactly sell the place! They failed to show us key areas such as the attic and an outdoor storage area that we learned about after moving in. They didn’t give us the finished contract, or the keys, until an hour before we moved in.

Agency was very difficult to communicate with. The person handling our case was never available and messages to them were never passed on. Our landlord told them to release our deposit in full straight away and it took them 5 weeks to get it to us. This was with many phone calls and emails inbetween which received little response. Our landlord actually moved to a different agent part way through the year because of how difficult they were to deal with. Would never reccomend W H Brown.