X1 Lettings, Chapel Street

After spending the whole winter in that flat I noticed there were gaps in one of the windows. One between the window frame and the pane of glass, over 1cm (p.4). And the other between the two sliding window frames (p.5). These gaps were allowing cold air to fill the room and consequently I could hear every sound from outside. I had essentially wasted money on heating that went straight out the window: the one radiator in the studio was below the windows. My complaint about the window was not taken seriously by staff at X1 Lettings so I contacted Salford council instead. The council were very helpful and informed me that they deal with a lot of complaints about the apartments in this building. They presumably spoke with X1 Lettings, urging them to do something about it as it was immediately dealt with after the council’s inspection. One of the gaps was sealed with silicone whilst the other one was not seen as a major problem, for some reason I cannot understand. I received no apology or reimbursement from X1 Lettings and gave up trying to fully resolve this issue.

X1 as a company is disgusting. They frequently flaunted their side of the contract during my tenancy, such as ignoring my maintenance tickets for months, instead of answering within the specified time limit. The first account manager of the property quit during my tenancy. The second account manager was rude, accusatory and aggressive when I contested her claims that I didn't have photographic proof of my mattress being covered in blood stains/sweat when I moved in.