The flat we rented had numerous, serious issues and in my opinion was not fit for habitation. There were very high levels of black mould and damp to the point of crumbling plaster and growing damp patches on the wall. The black mould also damaged our own furniture and possessions.

The windows are single glazed with ancient wooden frames. Luisa markets this as a heritage feature and tells you she is not allowed to have them replaced - however, none of the other ground floor flats on the street have condensation to the point where every day the windows are dripping in water and you cannot see out until you spend 5-10 minutes at regular intervals throughout the day clearing it all! There is also inadequate ventilation from useless extractor fans which makes it worse.

The furnishings are the cheapest possible, including painted bathroom tiles which peel (and look awful), unsealed sinks and sagging cupboards which look like they may collapse any moment. The back gate is broken (she promised to fix it but never did) and there are insufficient bins for all the flats.

We had recurrent problems with mice - the pest control man dealt with them, then a few months later they came back. We were told this is because the property is so badly maintained and porous. No effort/ money was spent to block up entry points.