Tenancy review for Saint Dials House Saint Dials Close in Overmonnow, Monmouth rented from Shirley Item

Landlord rating: 1

This was a first time let for this landlord and it showed. Although we hadn't met in person, she came across as self entitled, mean and although she was getting an inflated rent from us, didn't seem to want anyone living there. We were without a cooker for 3 weeks because she was reluctant to replace a 30+ year old has cooker, not caring about the implications of a bad leak and carbon monoxide alarm not working. On checkout from this rental, the agents result was that I had left the house in an immaculate condition but the agent still proceeded to stop us £30 out of our deposit for a couple of weeds in the garden and no recompense for being without a cooker. We also received unnecessary call backs to the property despite
checks being satisfactory in the first place which was of some embarrassment to the agents. Needless to say, agents cancelled her contract mid tenancy.

Property rating: 3

Condition of the property was ok but very dated, appliances also very dated. No upstairs bathroom or wc which is unacceptable for a 3 bed property these days. Also, as a detached property, far too near to next neighbour, front doors are opposite each other.

Area rating: 1

The area was quite rough with one neighbour, unfortunately for us, being the next door neighbour becoming a nuisance neighbour. We kept ourselves to ourselves but the next door neighbour didn't seem to like this at all and shouted at us quite aggressively at every single opportunity even when we had guests who were really shocked by her outburst. Another unfortunate thing was that she was supposedly, friends with our landlord so bad mouthed us to her and the other neighbours who at first seemed very nice. Hopefully, we will never need to rent again because it was quite a dreadful experience, one never to be repeated there.