Chancellors in United Kingdom

Chancellors are good and professional. Clearly updated systems to automate as much as possible and our dealings were all professional and courteous. Think a really good agency and they wrote us a great referral and were completely out of sorts with their landlord treatment of us but hands tied for them and tough spot to have to deal with the Walkers for these two homes.

They had carried out the inventory check-in before we moved in but failed to carry out inventory check out when we moved out after a year , with the excuse of no funds available. They went on advertising the property to future tenants in spite of knowing that the landlord had not deposited our deposit money into DPS scheme.
They were quick in communication when we contacted them.

Atrocious in every way. They made up an illegal contract, threatened to evict us with an illegal notice period claiming the landlord wanted us to move (they didn't!), wouldn't protect our deposit (illegal), wouldn't respect our privacy (illegal), then tried to enter illegally when trying to sell the house. I had to complain on social media before I got the basic legal protections of UK tenancy law. It's hard to know whether they were incompetent, greedy, or vindictive. Likely a combination of all three. But I detest them for what they put us through.

Crafty and greedy.
Inserted a clause, where a rent would go up "between 3-5% annually"!