Letting agent reviews for X1 Lettings in Liverpool

Absolutely useless. Didn’t make any effort to fix the horrendous mould and damp in our flat. Despite all of the mould, and us constantly begging for something to be done, X1 still made us pay full rent for the whole period and then tried to take £165 from our deposit when we left for “cleaning”. Thankfully we resolved this and got our money back but it took over four months. There was a real lack of empathy given what we had been through.

X1 were incredibly hard to contact, they claimed they would have someone on site 24/7, but at best someone might be available during the night. After issues were reported I would hear nothing from X1 for days, sometimes up to a week, and when I did hear back, they made empty promises and gave deadlines they never met. Hot water would sometimes disappear for the whole building for up to a day with no communication, even during winter. Upon moving day they had still not fixed the chairs, or the light on the extractor fan, issues I reported 2 months prior.