Purple Cactus Properties, Worcester

DO NOT TRUST THEM
Wanted to charge my daughter and partner £1,000 a month. Colin believed that this was an acceptable condition to acceptance tennancy.
Totally rip off merchants.
We had to find new accomodation PDQ and they are now withholding our deposits even through the flat has been re-let.
Trust this agent at your own peril.

Lack of communication between all sides. Maintaince team will not even reply or send anyone to fix something. Last person you speak to quits without them telling you and so no cross communication is addressed. They will not respond to your emails or calls. When they do respond to call it never gets fixed tells you week after week that will get fixed but never until you leave the propery. Will also give you the wrong address

As soon as we signed the contract they became useless. Took days to respond despite viewing the message almost immediately. Promised us refurbishments and fixes during the viewing which never happened and are currently telling potential tenants the same thing. Little communication between them and the landlord. Lured us in with a free bbq and a free entry chain into clubs (which the door staff don’t accept anyway). Fees were not properly explained.