Purple Frog in Birmingham

We didn’t have much contact with the letting agency this year but they were okay in sorting viewings and helping us with the contract, however there were a number of issues with the wordings which took a long time to sort

They blamed us and charged us for things that we were not personally responsible for. They were very slow for maintenance and left us without heating for 2 weeks.

Purple Frog seemed responsive, but the outcome was often not good. The biggest issues are: basic state of the property, heating in downstairs bedroom poor, blinds not working and PF's refusal to return a good percentage of the deposit. They agreed to replace the settee but then dumped it in the front garden, it was there for 6 months and took at least three calls to get it removed. It was only removed when prospective clients came round. At the end of the tenancy they inspected the property and wanted to charge for various items, we corrected these (like hovering the staircase which was dark because they hadn't replaced the light bulb). We agreed a deposit figure which was signed off, BUT they then changed the figures downwards afterwards without agreement. We have been arguing for months to get our full deposit back. Be very careful about using them, they will not return your full deposit.

Agency was an absolute p*sstake. Very slow to respond to maintenance requests. Broke our contract and the law multiple times by not giving enough notice before entry to show prospective tenants around, didn't provide the inventory promptly. The worst aspect is their complete disregard for students and basically being organised scammers. Tried to make us pay for multiple things out of our deposit that were completely false, including trying to charge for late rent and bills even though this was all done through their direct debit system. Conmen and would avoid at all costs

Our maintenance man responded relatively quickly to urgent maintenance such as leaks in the upstairs ceiling. Agency was pretty average.

Didn't use letting agent for any maintenance or contact over the year. Fees were probably expensive af, but they were v easy to sort out the tenancy beforehand. ALWAYS gave us notice when people weren't viewing the property.

Agency fees expensive, bad communicators and don't investigate into problems. Always a struggle to deal with.

Purple Frog were mainly a good agency however we had to do a lot of chasing up with issues- e.g. when we had no boiler we were offered heaters but these were not sent over. We were also sometimes notified of viewings at a very short notice, however, when we cancelled them they complied.

The property is with Purple Frog. The agency is generally good with responding to needed repairs, however, sometimes they need to be reminded more than once.
The maintenance team that the agency use are really friendly and do the job well.

I would advise to take pictures of the whole property, paying particular attention to the issues and email this over to the agency.

Agency took weeks to reply to issues such as broken fridge and needed constant reminding. Also confusion about payments