⭐ Ratings and reviews
Letting agent reviews for Purple Frog in Birmingham
3 ★★★☆☆
Average letting agent rating
Letting agent reviews (10)
ⓘ
Reviews aren't verified by us but we check for and remove fake reviews and content when we’re informed.
30 June 2025
★★★☆☆
Mostly very responsive, I reported a leak in my room and it took several reports and visits from contractors to believe that it wasn't condensation, but the issue was more with the contractors they chose, than with the letting agent themselves. However it did eventually get fixed so I can't complain.
Other than this they were usually very swift to fix any issues.
The other worry was how many issues there were when we moved in that just weren't disclosed in the inventory, but again they were very responsive and amended their files once we brought their attention to it.
We also had a dedicated property manager so it meant that most of our communication came from the same person which was nice.
Other than this they were usually very swift to fix any issues.
The other worry was how many issues there were when we moved in that just weren't disclosed in the inventory, but again they were very responsive and amended their files once we brought their attention to it.
We also had a dedicated property manager so it meant that most of our communication came from the same person which was nice.
10 June 2025
★★★☆☆
Ridiculous maintenance call out fee that makes you scared to call them (£50 if deemed a problem you could've sorted yourself!) and slow to respond. The tradesmen they use leave their tools and mess behind and frankly aren't good. They may charge us for scuffs on the walls which falls under wear and tear.
27 June 2024
★☆☆☆☆
Terrible and awful are kind words to describe purple frog. They are extremely unprofessional, ignorant, disorganised, slow to respond and take their time fixing prominent issues. They didn’t have our keys cut until a week after we moved into our property, and one of our housemates didn’t have her front door key cut until 3 months later. The house was also found in an extremely poor state, purple frog hadn’t looked at it once before we moved in and it was covered in thick, fuzzy black and green mould. We had to beg them to get a cleaner to sort this as they were insistent the property was fine and liveable. We’ve had 4 leaks and 1 serious burst pipe during our tenancy and purple frog were awful. They were extremely unhelpful with the burst pipe, and did not know where the emergency stop button was (it was in a tenants room).
22 June 2023
★★★☆☆
We didn’t have much contact with the letting agency this year but they were okay in sorting viewings and helping us with the contract, however there were a number of issues with the wordings which took a long time to sort
6 March 2021
★☆☆☆☆
They blamed us and charged us for things that we were not personally responsible for. They were very slow for maintenance and left us without heating for 2 weeks.
14 September 2019
★☆☆☆☆
Purple Frog seemed responsive, but the outcome was often not good. The biggest issues are: basic state of the property, heating in downstairs bedroom poor, blinds not working and PF's refusal to return a good percentage of the deposit. They agreed to replace the settee but then dumped it in the front garden, it was there for 6 months and took at least three calls to get it removed. It was only removed when prospective clients came round. At the end of the tenancy they inspected the property and wanted to charge for various items, we corrected these (like hovering the staircase which was dark because they hadn't replaced the light bulb). We agreed a deposit figure which was signed off, BUT they then changed the figures downwards afterwards without agreement. We have been arguing for months to get our full deposit back. Be very careful about using them, they will not return your full deposit.
18 July 2019
★☆☆☆☆
Agency was an absolute p*sstake. Very slow to respond to maintenance requests. Broke our contract and the law multiple times by not giving enough notice before entry to show prospective tenants around, didn't provide the inventory promptly. The worst aspect is their complete disregard for students and basically being organised scammers. Tried to make us pay for multiple things out of our deposit that were completely false, including trying to charge for late rent and bills even though this was all done through their direct debit system. Conmen and would avoid at all costs
1 July 2019
★★★☆☆
Our maintenance man responded relatively quickly to urgent maintenance such as leaks in the upstairs ceiling. Agency was pretty average.
30 June 2019
★★★★☆
Didn't use letting agent for any maintenance or contact over the year. Fees were probably expensive af, but they were v easy to sort out the tenancy beforehand. ALWAYS gave us notice when people weren't viewing the property.
7 May 2019
★☆☆☆☆
Agency fees expensive, bad communicators and don't investigate into problems. Always a struggle to deal with.