Tenancy review for 4 Boase Avenue in St Andrews, St Andrews rented via Rollos
“By far the worst letting agency I have ever seen”
Overall Tenancy Rating: 1
★☆☆☆☆☆☆☆☆☆
Moved In: 01/07/2019
Rent: £525
Date reviewed: 2 May 2020
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Letting agent review for Rollos, St Andrews
Agency rating: 1
By far the worst letting agency in St Andrews. Highly unlawful. Our lease began on the 1st of July, and to ensure a swift and easy move-in, I contacted Rollos (via one of their staff called Anne) about a week in advance, and we agreed on a mutually beneficial time for me to stop by to pick up the keys to the house. When I arrived, the office was locked and empty, save for a bewildered woman asking why I was standing outside her office.
This woman turned out to be Anne, who had (supposedly) completely forgotten about her own emails to me.
After about 30 minutes of convincing her I had paid a deposit and was in fact her new tenant, I received my keys and was ready to move in. As I turned to leave, I was told that the house had not been cleaned nor furnished, and I would have to wait (for an undetermined amount of time) for these services which, as per the agency's contract, should have been provided long before a tenancy begins.
The clean only came after a week of living in a dusty, mouldy house, and the furniture took upmost of two months to be delivered and assembled.
The agency continually ignored emails from both my fellow tenants and I and we were never sent an inventory nor essential household items such as an iron, dustpan and brush or mop.
However, Rollos were more than communicative in notifying us of when we had to pay rent.
In conclusion: A lazy, sub-par letting agency which breaks its own contracts and does not deserve its license.
More reviews for Rollos ⇒
This woman turned out to be Anne, who had (supposedly) completely forgotten about her own emails to me.
After about 30 minutes of convincing her I had paid a deposit and was in fact her new tenant, I received my keys and was ready to move in. As I turned to leave, I was told that the house had not been cleaned nor furnished, and I would have to wait (for an undetermined amount of time) for these services which, as per the agency's contract, should have been provided long before a tenancy begins.
The clean only came after a week of living in a dusty, mouldy house, and the furniture took upmost of two months to be delivered and assembled.
The agency continually ignored emails from both my fellow tenants and I and we were never sent an inventory nor essential household items such as an iron, dustpan and brush or mop.
However, Rollos were more than communicative in notifying us of when we had to pay rent.
In conclusion: A lazy, sub-par letting agency which breaks its own contracts and does not deserve its license.
Property review for 4 Boase Avenue, St Andrews, St Andrews
Property rating: 2
Location is the only saving grace of this property.
There is a severe lack of insulation within the property, whether this is due to a large hole in the wall hidden behind a broken electric fireplace or the use of loft windows (placed laterally) instead of proper double glazing.
More reviews for 4 Boase Avenue ⇒
There is a severe lack of insulation within the property, whether this is due to a large hole in the wall hidden behind a broken electric fireplace or the use of loft windows (placed laterally) instead of proper double glazing.
Area review for St Andrews, St Andrews
Area rating: 10
St Andrews is a lovely place to live, and the location of our house was very close to town and the University.
It is such a shame that the letting agency could not be as nice.
More reviews for St Andrews ⇒
It is such a shame that the letting agency could not be as nice.
Other reviews in St Andrews
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24 November 2018
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07 November 2018
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Other reviews in St Andrews
Address
Reviewed
11 May 2023
19 June 2022
16 June 2022
20 April 2022
26 December 2021
23 July 2021
16 June 2021
10 June 2021
10 June 2021
08 June 2021
01 May 2021
13 March 2021
11 February 2021
28 January 2021
10 November 2020
10 November 2020
09 November 2020
28 September 2020
22 September 2020
22 September 2020
05 September 2020
04 July 2020
25 June 2020
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15 June 2020
11 June 2020
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22 May 2020
13 May 2020
05 May 2020
02 May 2020
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04 April 2020
27 March 2020
03 February 2020
10 December 2019
05 September 2019
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20 August 2019
15 August 2019
13 August 2019
12 August 2019
25 July 2019
25 July 2019
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24 November 2018
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