Tenancy review for Gillespie Terrace The Scores in St Andrews, St Andrews rented from Emyr - rented via Eve Brown Ltd
“Eve Brown - terrible letting agency”
Overall Tenancy Rating: 5
★★★★★☆☆☆☆☆
Moved In: 07/07/2018
Date reviewed: 20 August 2019
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Landlord review for Emyr -, Bangor
Landlord rating: 1
The landlord was the worst part of our experience and she was the reason I moved out of the flat. She was rude and quite frankly incapable of doing the simplest things - re warning us about repairmen. She repeatedly failed to communicate with us and constantly blamed delays in repairs on the strangest things instead of just telling us that she forgot to schedule them. Numerous times she told us a repairmen had been in and had not been able to source a a part to fix something- however these were blatant lies as we were home at the times she told us someone was in and absolutely no one had come. Also once again this was after we told her not to issue keys and yet she continued to do so or at least lie and say she did when no one actually came. When we raised our concerns with her she was downright hostile.
More reviews for Emyr - ⇒
Letting agent review for Eve Brown Ltd, St Andrews
Agency rating: 2
Agency was horrible to deal with. Failed to fix many things that we were told would be fixed prior to us moving in. We repeatedly reported the same issues we had had since day 1 and some were never fixed. We explicitly told them in writing we were not comfortable with them issuing keys to strangers and that they must arrange with us beforehand if anyone is coming to the property so that we can be present- something that is standard practice. They not only ignored this but constantly forgot to give us the legally required 24 hours notice and provided various excuses for this throughout the year, including their email was down and they network wasn't working. This resulting in us waking up to electricians in our apartment and as two girls living alone we were very uncomfortable with this because these men didn't even know we were home and came into our rooms while we were sleeping. The electricians were also angry about this as they felt uncofrtable as well and told us they assumed we knew as it had been on their schedule for months. This happened other times as well and they continued to issue keys despite our telling them no. This also resulted in workers leaving a mess as no one was home including a plumber removing a pipe and when we turned on the water it went everywhere.
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Property review for Gillespie Terrace The Scores, St Andrews, St Andrews
Property rating: 6
The property was a 2 bed, 2 bath flat on the scores. Great location and beautiful views overlooking the ocean and the old course. Older flat with good bones but needed some improvement to the utilities etc.
More reviews for Gillespie Terrace The Scores ⇒
Area review for St Andrews, St Andrews
Area rating: 10
Wonderful location on the scores. most beautiful spot. Had it not been for the landlord I would have never wanted to move out.
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