The condition of the property was poor. There was a huge patch of damp on the wall in the living room with damp and mould all around the house which were just painted over. This was complained about several times throughout our two years there but was never sorted. There were holes and dents in the walls which were never fixed. The floorboards were coming up, the sofas were ripped and broken underneath. However, they did end up buying us a new sofa however it took a year for them to finally do it. There were stains on the countertops and paint coming off the walls and doors. There was almost no natural light in the living room, which looks nothing like the pictures. When things broke in the house it would take them ages to respond and sort the issue, very rarely would it be quick. For example, we had a broken bathroom light for the majority of our final year. Our oven broke and we were left for almost a month with a functioning oven. They did sort some things out over the summer such as the mould in the bathroom. However they said they had deep cleaned the place and when I got back there was dust everywhere however they still claimed they had but they obviously hadn’t. There was also a hole made in the bathroom wall when we got back which 100% was not us and looks like it was made with the end of a brush however they refused to admit it was them. Also, the top of the door frame (the bit that holds the fire door) actually fell on one of my housemates in which they had scratches on them however this could of ended up a lot worse than it did. We had leaks in our kitchen from the shower above a couple of times during our tenancy. A pipe also burst on the side of our property and water leaking for over 4 days which they were informed about straight away and took a long time to fix considering the amount of water it was wasting. We lost gas and heating a couple of times and our boiler would leak all the time, when someone came into fix it they broke the lid so then it ended up leaking even more causing mould etc on the kitchen counter. Even though we asked, this was never fixed either. One good thing was they hired cleaners to come and clean the property each week. However, this property was overall just horrific.