Tenancy review for 60l Fonthill Road in Torryferryhill, Aberdeen rented via Stonehouse Lettings

Agency rating: 5

There were no extra fees. We had previously had a good experience with them, but this time our property manager was difficult to get in touch with. Messages never seemed to reach her, and when she replied to emails, the requests were never carried out.
There were no inspections the entire time we were there. They also booked viewings toward the end of our tenancy - and gave us notice - but didn't inspect the flat to check that it was suitable for viewing or renting.

Property rating: 6

The flat was big and quiet, definitely wouldn't have been in our price range a few years ago.
There were issues we thought would be resolved before we moved in - furniture that needed removed and the walls repainted. The walls were all marked and scuffed, and in all rooms had evidence of damp. We were told it was historic.
Neither of these things was done before we moved in - they did eventually move the furniture to another flat, but despite asking repeatedly and the estate agents recommending to the landlord that the property was repainted, he refused.
The boiler didn't work for the whole of January, while we paid full rent and the damp got worse. The engineers recommended a new boiler as the existing one was very dated, but the landlord refused again and we had to wait for the engineer to order specific parts.

Area rating: 8

The area was quiet. The flat was totally away from the road, so we didn't hear cars but the sound of the harbour often traveled up to us.