Tenancy review for 236 Ordsall Lane in Ordsall, Salford rented via Belvoir

Agency rating: 1

The agency fees were astronomical especially when considering the sub par service we were about to experience. Whenever we needed a repair person to come round it would never be a smooth or quick process. We would usually email several times with no response, call several times with no result to the point where I would have to ring them multiple times in a row where I was essentially calling so much that they had no other option than to send someone just to shut me up. It took over a year to get the majority of the things that were broken when we moved in to be fixed and the furniture that couldn't be repaired we were left with. My flatmate and I had gotten to the point where we were even willing to accept that half of the furniture promised in this 'furnished' flat should be taken away - either to be put in the skip or a storage unit - but even this request was not able to be fulfilled so we spent the majority of the time with broken furniture all over the flat. When our tenancy finally ended and we were moving out, I spent literally entire days making sure the entire place was spotlessly clean, and repaired and painted things to a standard that was far beyond what we had found when we moved in, I had a friend who works as a professional cleaner even give it their stamp of approval and yet when it came to the return of the deposit they attempted to charge over £200 for cleaning services which is a joke considering the place was such a mess before we moved in. Looking closely at the cleaning company used I found that the company was not registered, and I couldn't find any evidence of it's existence anywhere online. The invoice for the cleaning company looked illegitimate also which is just the cherry on top of the experience with this horrendous scam of a letting agent.

Property rating: 1

When we moved in the property was pitted in dirt and dust. The majority of the furniture was broken which for a furnished flat is unacceptable. The blinds were broken, we were missing a parking access key, the bed frame and mattress for the second bedroom were completely unusable. The extractor fan was installed incorrectly which had been pushing the damp air into the room rather than pulling it away which made a damp and mould problem so much worse.

Area rating: 3

The neighbourhood was ok but ultimately has nothing to do with the rude and horrid attitude of the letting agent.