Tenancy review for 371 Lower Broughton Road in Higher Broughton, Salford rented via Endeavour

Agency rating: 1

Off from the start. Everything was done via me to begin with; despite them being sent everyone's email, they only had mine in their system. We paid a £200 deposit and £100 agency fee (which felt cheeky as I was doing half their work).
The day we moved in, people were given the wrong keys for wrong rooms and a lot of information paper was missing (this becomes important later). The house was clean, ish, but had marks on the walls and carpets from previous tenants. However, the garden was a jungle. They said that they were sending around their gardener, but they never came and soon it was too cold for them (I don't know what they had hidden in that garden, but it is were I found the mop). A few weeks in and all of our emails keep bouncing back, as their inbox was full; we got in contact a different way to be told that this wasn't an issue on their side and we should keep trying.
When it came to fixing things, they had one handyman. It usually took a week before he could come over and usually tell us that he couldn't fix it. Our upstairs toilet started to leak and water was dripping through the kitchen ceiling via the lights and setting the fire alarm off. I stopped the leak from the toilet (a bolt had come loose) and wanted an electrician to come round and check that the kitchen was still safe; instead they sent a plumber, who said nothing was wrong with the toilet (no s**t, Sherlock).
Not long after that, in the middle of the night, the fire alarm went off. There was no sign of a fire, so we called the emergency number we were given. This number was unrecognised. So, we called the fire brigade, who had to smash in three doors to check the whole house. No fire, so they killed the power to the alarm to shut it up (I slept well that night /s). In the morning, we emailed the agency to tell them what had happened. They said that we should have called the emergency number, we said we did, this is when we were told we had the wrong number and gave us the right number. Due to the power cut which set off the fire alarms, the burglar alarm wasn't working. I phoned the new number, got through to a very confused person who, after asking for the agency's private electrician, told me that this was the out of hours number and that I needed another number. So that's two numbers they didn't give us!
We had to live with the three doors as they were until the handyman could get in to see them after the weekend. On the Monday he saw them and started work later in the week (Wednesday, I think) and finished by the end of the week (Friday). The job was done on the cheap, with the walls mainly filled in with expanding foam and the door frames 'glued' into place.
Before the Christmas break, they did an inspection of the whole house (I quite like inspections, but when we viewed the house they did say that they didn't go into rooms, citing privacy). One of the things that came up was fire fur missing from some of the doors (a strip of fur which blocks air from moving into the room, thus slowing the progress of the fire), which they said they'd replace over the holidays. This never happened.
During the holidays, the house was burglarised. Nothing was taken, but two of the doors were off and another was badly damaged. This time, however, we were told that we had to pay for the damages, as securing the house was our obligation. Under the contract, to secure the house we had to set the burglar alarm, if there was one, and lock all the doors. The last person to leave the house on that day said that they did (it should also be noted that we've set the alarm off beforehand and, after about 5 minuets, it turns off.); later they blamed it on the person whose window the burglar got in through. Their restraining was that, as the window was on first floor, it must have been unlocked, or they would have broken in via the ground floor windows.
We tried fighting it, but got nowhere. After a month of no doors, we hired our own door fitter to refit the doors, for a fraction of the price the agency were going to charge for their handyman. However, after the doors were refitted, the agency demeaned them unsafe, as they didn't have the fire fur (the agency handyman didn't like the work our fitter had done and scoffed that he could have done a better job). We then had to buy two new doors and got a family friend to fit them.
After this event the burglar alarm stopped working. They never came to fix it. Since October, the toilet kept overflowing into the blow. They never came to fix it. We had massive cracks in the wall and were informed it was subsidence. They didn't do anything about. When I emailed them, only one question would get answered, so had to keep emailing for things to get sorted. By February, I had had enough and stopped emailing the agency.
When I moved out (last one upstairs), I cleand the whole of the upstairs public space. A month later, when the last person had moved out and the agency came round to check the house, we were given a bill for the cleaning (spilt between 5 and taken from our deposit):
£140 to clean the kitchen (fair, the oven did need a deep clean)
£20 to hoover the upstairs carpet (which would have become dirty due to... time and being inside an old house)
£50 to take away the first set of doors their handyman dumped in the front garden.
£20 each for the two people who didn't clean their rooms
All in all, it has been an experience which has left wiser and out a lot of money.

Property rating: 7

Nice terrace Edwardian house, although narrow stairs and none of the walls met at 90°. 5 rooms (1 was very small, with just enough room for a bed and desk), 2 en suites, 1 bathroom, a living room and a kitchen.

Area rating: 6

Ok area, a bit rough but charming. Bus stop nearby, with a train station 30 minute walk away, at the university. 5 minute walk to a Spar, but there was a corner shop 100m away. I tended to walk to Aldi, 20 minuets away. Behind us was the River Irwell and the flood plain was nice for walking. We were located just outside the Manchester eruv. The area was described to us as "safe, but come on, it's still Manchester."