Ng9 2tn Woodside Road

Reviews aren't verified by us but we check for and remove fake reviews and content when we’re informed.
Letting Agent Property Area
⭐ Tenancy review
You're worth more than dealing with PurpleFrog.
1 ★☆☆☆☆☆☆☆☆☆
Overall tenancy rating
Date reviewed
23 November 2021

Purple Frog, Nottingham

1 ★☆☆☆☆☆☆☆☆☆
Letting Agent rating
The agency was utterly abhorrent to work with. To my knowledge, this is the first review I’ve ever written; I’m not one to make a fuss of it when something doesn’t go my way. However, even I have my limits and I regret that my passivity may have ever contributed to this vile company’s assumption it can tread on the rights of tenants without consequence. I have suffered through this miserable organisation’s garbage for coming up on 18 months now, and I urge anyone who thinks complaints against PurpleFrog are exaggerated to read through everything below before making the mistake of using this group like I did.

A disclaimer, to begin; on the rare occasion I successfully managed to talk to someone at PurpleFrog they were understanding and tried as much as possible to struggle against their organisation in order to provide myself and my housemates our basic human rights. This company’s rot spreads from the top down.

Upon arriving at the house I found the entire building in an absolute state; I spent the first day alone in the kitchen, scrubbing what was clearly years worth of grease and mold from between each tile and off each handle and hob-piece the previous cleaners had somehow managed to miss, though I’d be shocked if the higher management had actually sent cleaners and not just a pair of their lowest paid workers with a scrubbing brush. The floors were so sticky it took 3 runs with a mop for the water to stop coming up gray. The skirting board was unattached to the base and just lay in the middle of the kitchen floor. The cupboards had no backs and instead opened onto bare piping (which I would a few days later learn had mice in it). When I went to open the chest freezer I found it hadn’t been cleaned and was full of moldy scraps of raw chicken and vegetables, and smelt like raw sewage. The carpets were unwashed. There was clearly painted over dry rot. The garden had weeds up to my waist in every crack that took three full days to pull out, with dandelion stalks thicker than my finger. The microwave’s inside had rusted. There was no kettle, no toaster, no iron, and the vacuum was non-functional. When I went to turn the heating on, I found that the boiler (from 2001, which I was later told by a contracted plumber he had recommended replacing several years ago) turned out to be out of pressure and require a screwdriver to add water to; the screw itself had a head so old and worn the screwdriver could barely stay inside to turn it and slipped out repeatedly before I could turn the valve back off. When the boiler started to go over 2 bars of pressure, water began flooding out of every pipe and it took multiple tries to get the emergency maintenance to call a plumber out; the plumber recommended replacing the entire system, but PurpleFrog clearly weren’t willing to pay for it and just said to keep using it if the water had stopped coming out of it.

PurpleFrog never fixed that pressure valve. It also took them several months and several reminders to finally send someone to clean the freezer which was clearly a health hazard. After that, the house more or less stayed together for a month before the shower, which was lined with lino sheet screwed to the walls instead of tile or sheet plastic began to leak into the downstairs; this took upwards of a month and several dozen phone calls to fix. Then, the boiler we’d been told to ignore started breaking down again. First we spent several days without hot water or heat whilst PurpleFrog sent multiple plumbers all of whom told them to replace the system and were clearly replaced until PurpleFrog found someone who said it was fine. Eventually they relented and replaced the boiler, but were apparently unwilling to pay the plumbers to properly rewire the thermostat system to the new boiler. Shockingly, the thermostats then all broke leaving us without heat again. Next PurpleFrog sent someone to force all the thermostats open, but this made every radiator in the house permanently active including several in rooms we couldn’t open as the owners were away with the only key; PurpleFrog did not own spares. Finally, after two weeks in midwinter during which time we had no hot water and no heating, PurpleFrog sent someone to fix the system. I would like to note that during this time they would give vague estimates on a fix date before those days would come by with nothing happening, and due to clear understaffing it would often take upwards of a dozen phone calls a day to get a single response; even the emergency line went to voice mail more often than not.

The straw that has broken the camel’s back occurred last weekend. After getting a functional boiler and heating system last year, fighting PurpleFrog all the way, we finally got through a month without a critical issue this year. However, the issue I reported on the first day in this house finally occurred; the screw we have to use to keep the boiler pressurised finally became too worn to close. The last 3 days water has been pouring out of the overflow part of the house whilst we are once again without heat in winter. We have called PurpleFrog every day and they have done nothing. In fact, when I called the emergency line to first report it I was told it was my fault for not having had it dealt with earlier, something I found laughable after reporting it 18 months ago and having had nothing happen, as well as for daring to put pressure back in the boiler when it was at 0 bars. This is the fourth time in 18 months where there have been catastrophic failures, mostly in midwinter, which PurpleFrog have been too money-grubbing or lazy or both to try to fix. I’ll also use this moment to remind tenants of their rights; if you have been left without hot water or heating for over 24 hours after reporting it, your letting agency is committing a crime. Don’t try to be understanding like I was. Threaten legal action; these people are not worthy of your respect and will happily gaslight or insult you in a heartbeat so long as it doesn’t affect their bottom line.

I’d like to round this off by saying that I don’t consider it coincidence that the first time I considered self harm was in the middle of fruitlessly trying to contact these comically evil gremlins during a 2 week duration of having no hot water or heat in midwinter. My hair has fallen out in clumps, I feel nauseous every day as I fear what basic decency I’ll have to fight to maintain next, I can feel my body start to shut down under the pressure. Every day I know my warmth or hygiene is beholden to this miscarriage of a company I feel like I’m starting to die, and I wouldn’t wish it on my worst enemy. So don’t use this farce of an organisation; you’re worth more than that. To PurpleFrog, I look forward to the day I never have to live with your odious little practices again and I will dance on your grave when your joke of an organisation finally collapses. Perhaps that’s uncivil, but you’ve gotten far more civility from me than you deserve anyway.

I joyously await the day I can say goodbye to you, PurpleFrog.

Sincerely, an unhappy customer.
More reviews for Purple Frog

Ng9 2tn Woodside Road, Lenton Wollaton East, Nottingham

2 ★★☆☆☆☆☆☆☆☆
Property rating
The rooms were decently sized, and the location wasn't bad. It was genuinely depressing to see how poorly maintained and uncared for such a nice location was.
More reviews for Ng9 2tn Woodside Road

Lenton Wollaton East, Nottingham

4 ★★★★☆☆☆☆☆☆
Area rating
There are local busses, trams, and the Beeston High Street not too far away. Again, it's upsetting to see how badly squandered such a potentially wonderful house was due to the incompetence and malice of PurpleFrog's almost comically evil money-grubbing tactics.
More reviews for Lenton Wollaton East

Other reviews in Lenton Wollaton East

Other reviews in NG9

Address
Reviewed
09 June 2023
03 February 2021
12 November 2020
11 November 2020
06 October 2020
12 September 2019
02 January 2019
29 August 2018

Other reviews in Nottingham

Address
Reviewed
14 July 2024
10 July 2024
09 July 2024
06 February 2024
09 January 2024
06 November 2023
09 August 2023
28 July 2023
12 July 2023
09 June 2023
23 March 2023
21 December 2022
17 October 2022
17 October 2022
28 September 2022
09 August 2022
07 August 2022
13 July 2022
13 June 2022
06 June 2022
04 February 2022
16 January 2022
19 November 2021
03 November 2021
07 October 2021
05 October 2021
25 September 2021
16 September 2021
16 September 2021
16 September 2021
13 September 2021
09 July 2021
26 May 2021
17 May 2021
31 March 2021
10 March 2021
22 February 2021
16 February 2021
13 February 2021
06 February 2021
03 February 2021
31 January 2021
31 January 2021
28 January 2021
01 December 2020
12 November 2020
11 November 2020
11 November 2020
06 October 2020
06 October 2020
15 September 2020
08 September 2020
07 August 2020
05 August 2020
07 July 2020
08 June 2020
08 June 2020
04 June 2020
03 June 2020
02 June 2020
02 June 2020
01 June 2020
01 June 2020
30 May 2020
30 May 2020
30 May 2020
30 May 2020
30 May 2020
30 May 2020
30 May 2020
29 May 2020
29 May 2020
29 May 2020
29 May 2020
29 May 2020
29 May 2020
29 May 2020
29 May 2020
28 May 2020
28 May 2020
20 May 2020
13 May 2020
30 April 2020
22 April 2020
13 April 2020
09 April 2020
08 April 2020
06 April 2020
27 March 2020
05 March 2020
05 March 2020
19 February 2020
12 February 2020
12 February 2020
12 February 2020
12 February 2020
12 February 2020
07 February 2020
03 February 2020
03 February 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
28 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
23 January 2020
07 January 2020
12 September 2019
06 September 2019
06 September 2019
02 January 2019
31 August 2018
29 August 2018
29 August 2018
11 November 2017
24 August 2017
24 August 2017
More reviews in

Would you recommend your landlord or letting agent?

Rate your landlord