Tenancy review for 54 Lenton Boulevard in Lenton, Nottingham rented via Nottingham Student Lettings
“Disappointing”
Overall Tenancy Rating: 2
★★☆☆☆☆☆☆☆☆
Moved In: 15/07/2022
Date reviewed: 12 July 2023
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Letting agent review for Nottingham Student Lettings, Nottingham
Agency rating: 1
Not good. We ended up complaining to the ombudsman about the inventory, property maintenance and the complaint handling process.
I cannot stress enough that a lot of time needs to be spent at the beginning of the tenancy going over the inventory to ensure that you are happy with the descriptions. Pictures of the property included were from a previous year and descriptions were inaccurate. We didn't correct enough of them but make sure you do.
On move in only two keys were provided. We had to chase for additional copies to be cut. Range of maintenance problems were initially looked at on the day I asked, 3 days after move in, but only because by chance the contractors had turned up next door and nobody was in so they suddenly found themselves with free time.
Issues being rectified slowed down over the course of the year. A broken blind took months to be replaced. A disgusting smell from the fridge went on for at least a month, and although the estate agent and contractors both came in and said it was disgusting, assumed it was the kitchen drainpipe. It wasn't - it was the fridge, and we were forced to clean out the disgusting clogged pipes despite not having lived there for more than a few months - this was many years worth of maintenance ignored, and if we hadn't dealt with it ourselves then the smell would have just continued.
Overall there is no way I could recommend Nicholas Humphreys as competent or caring estate agents and
The only positive was we got the full deposit back, in no small part I imagine because they deep down know that the house was of incredibly poor quality, and all that they could say was that it was reflected in the cheap price we were paying. While it was notably cheaper than neighbouring properties this does not release the landlord from complying with their reasonable obligations to maintain properties to a certain standard.
Don't know who the landlord is - all dealings done through Nicholas Humphreys.
More reviews for Nottingham Student Lettings ⇒
I cannot stress enough that a lot of time needs to be spent at the beginning of the tenancy going over the inventory to ensure that you are happy with the descriptions. Pictures of the property included were from a previous year and descriptions were inaccurate. We didn't correct enough of them but make sure you do.
On move in only two keys were provided. We had to chase for additional copies to be cut. Range of maintenance problems were initially looked at on the day I asked, 3 days after move in, but only because by chance the contractors had turned up next door and nobody was in so they suddenly found themselves with free time.
Issues being rectified slowed down over the course of the year. A broken blind took months to be replaced. A disgusting smell from the fridge went on for at least a month, and although the estate agent and contractors both came in and said it was disgusting, assumed it was the kitchen drainpipe. It wasn't - it was the fridge, and we were forced to clean out the disgusting clogged pipes despite not having lived there for more than a few months - this was many years worth of maintenance ignored, and if we hadn't dealt with it ourselves then the smell would have just continued.
Overall there is no way I could recommend Nicholas Humphreys as competent or caring estate agents and
The only positive was we got the full deposit back, in no small part I imagine because they deep down know that the house was of incredibly poor quality, and all that they could say was that it was reflected in the cheap price we were paying. While it was notably cheaper than neighbouring properties this does not release the landlord from complying with their reasonable obligations to maintain properties to a certain standard.
Don't know who the landlord is - all dealings done through Nicholas Humphreys.
Property review for 54 Lenton Boulevard, Lenton, Nottingham
Property rating: 3
4 bedrooms (these were of ok quality). Incredibly dated property overall. Poor quality bathroom, only one and right at the back of the kitchen. Tiny yard and poorly maintained (and poorly maintained alleyway behind).
The HMO license for this property stated as a discretionary condition that they needed to install a second bathroom in the property on the first or second floor, which (at the time of writing) was not done. This may well be ongoing after our tenancy but the deadline was 2020 so I don't hold out a huge amount of hope.
More reviews for 54 Lenton Boulevard ⇒
The HMO license for this property stated as a discretionary condition that they needed to install a second bathroom in the property on the first or second floor, which (at the time of writing) was not done. This may well be ongoing after our tenancy but the deadline was 2020 so I don't hold out a huge amount of hope.
Area review for Lenton, Nottingham
Area rating: 9
Local area is really good. Off license a few doors down, Sainsbury's Local and Tesco Express max 5 minute walk away from the property. Indian restaurant directly opposite and a takeaway next to the off license.
Bus stops on Derby Road for the City, University Park and Jubilee Campuses, as well as travel to further afield - again a 5 min walk from the house. The bus stop directly outside the house gets very sparse service.
About a 25-30 minute walk into Nottingham city centre, and about 25 minutes to University Park campus.
More reviews for Lenton ⇒
Bus stops on Derby Road for the City, University Park and Jubilee Campuses, as well as travel to further afield - again a 5 min walk from the house. The bus stop directly outside the house gets very sparse service.
About a 25-30 minute walk into Nottingham city centre, and about 25 minutes to University Park campus.
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