Tenancy review for 319 Mansfield Road in Mapperley Park, Nottingham rented via Oak Student Letts
“Worst letting agents I’ve ever experienced”
Overall Tenancy Rating: 1
★☆☆☆☆☆☆☆☆☆
Moved In: 24/09/2019
Rent: £3000
Date reviewed: 7 February 2020
Reviews aren't verified by Marks Out Of Tenancy but we check for and remove fake reviews and content when we’re informed.
Letting agent review for Oak Student Letts, Nottingham
Agency rating: 1
The agency is what truly lets the potential of this property down. Months on end we are left in wait of repairs; the leak in the corridor ceiling is constantly “being chased up” but cannot be solved, despite it getting progressively worse and leaking into one of the tenants bedrooms and exposing electrical wiring; a shelf has fallen down in one of the rooms back in December, when reported a simple “can’t be fixed” was the response, after being called back 2 months later they claim to have ordered the part and it would be done within a week, still waiting for the repair; two shower lights have broken - one now being fixed but after nearly 2 months of showering using her phone light to see, the other waited 2 weeks for repair; a shower door was broken for a couple weeks, maintenance came and bodged it and would “order a new one”, 3 months on and still awaiting the new door; the lock was faulty when we first moved into the property, leaving 3 flatmates locked out, they advised us to call a locksmith and we would be reimbursed (we had no problem with this), after waiting over a week for the £90 to be reimbursed we finally received the back payment - only to be locked out a few weeks later because they had again changed back to the original locks without informing us; another tenants door handle broke, after 2 months of constantly complaining for it to be fixed it was finally done when she grabbed one of the maintenance team who were at the flat for a different reason, this meant the tenant went 2 months without being able to lock her door.
Phonecalls are almost dismissive whenever we have called up to complain, their maintenance process for logging issues is generally replied to with flippant lazy replies,
Phonecalls are almost dismissive whenever we have called up to complain, their maintenance process for logging issues is generally replied to with flippant lazy replies,
07 February 2020
replied:
Dear Tenants i am very sorry that you have chosen to write another review listing the same issues you have raised previously however.
1. The repairs system is an automatic system so i am not sure lazy replies are possible.
2. The shelf you refer is a ikea hollow shelf drilled into plasterboard. Its a decorative thing and it will not hold weight. There is no way to mount a solid shelf to plasterboard andit hold weight. I am sorry but we cannot make this happen.
3. The shower lights need new bulbs, if you pop one in you will fing the lights will come back on. We cant reasonably be expected to change your lightbulbs there are limits.
4. the front door lock is not faulty when you moved in it just broke, i am sorry it took seven days to process the payment.
5. The door had not been bookedinto the repair system as requested and as such had not been authorised.
6. The shower roller is indeed stiff and we are have failed to locate an alternative, if you pop into the office i am happy to discuss a solution.
7. The leak in the hallway is caused by the roof being constructed of alloy. Mositure from the building condenses and drips from the apex in cold periods. It is not a leak and will require full insultion of the metal cross beam. This is not possible with tenanst in situ. We have informed you of this multiple times.
In summary we understand your disatisfaction but i feel that you have misrepresented a number of issue. We cannot guarantee a property does not have issues and regret you tenancy has not been to your satisfaction.
Property review for 319 Mansfield Road, Mapperley Park, Nottingham
Property rating: 5
We fell in love with the property at the viewing. 6 big spacious rooms all with en-suite bathrooms, tv and sofa equipped. There was faults we noticed when viewing, such as the leak in the hallway ceiling, carpet stains, dents in the wall etc.
After living here for just 3 months the leak has gotten progressively worse - now staining the ceiling and leaking into one of the bedrooms. Hoover was provided, but no attachments on the neck of the hoover and had no suction until recently (still no attachments accessible).
More reviews for 319 Mansfield Road ⇒
After living here for just 3 months the leak has gotten progressively worse - now staining the ceiling and leaking into one of the bedrooms. Hoover was provided, but no attachments on the neck of the hoover and had no suction until recently (still no attachments accessible).
Area review for Mapperley Park, Nottingham
Area rating: 1
Massive plus living above lidl, however often there is homeless people on our doorstep, some harmless some not.
More reviews for Mapperley Park ⇒
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