319 Mansfield Road
Carrington, Nottingham, NG5 2BH
ⓘ
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⭐ Tenancy review
Appalled.
1 ★☆☆☆☆
Overall tenancy rating
Date reviewed
20 May 2020
Oak Student Letts, Nottingham
1 ★☆☆☆☆
Letting Agent rating
Where to even begin. Our landlord is actually Lidl but we deal directly with Oak Student Letts. The Lidl property manager has attended on two occasions to do inspections, which he was not happy with. 1) For the leak that remains unfixed and 2) for breaking health and safety regulations with some of our window locks being broken from the day we moved in.
Oak themselves are very difficult to contact and get answers from. On many occasions we have reported issues/made complaints over the phone and by email and they have been completely ignored. They do arrange for some issues to be resolved though, I.e. the boiler and showers. But nothing is ever consistent.
Not long after moving into the flat, the lock became faulty and keys would work, then not work etc. To the point where we were locked out and phoned Oak’s out of hours service, they advised us to arrange for a locksmith to attend and they would reimburse the money if we provided them with the old lock. This was all sorted and fine. Approximately two weeks later, without any communication, somebody from Oak came and changed the lock back to the old faulty one and did not provide any keys. It was lucky one housemate was in as this was on a Friday afternoon and we would have all been all locked out all weekend. We went back and fourth with Oak trying to sort it out and we ended up having to get new keys cut ourselves. The lock remains faulty and quite often people are locked out. We have given up telling Oak they have put a faulty lock on, as it is a losing battle - we have been very lucky that somebody has been in when its decided not to work.
During the beginning of the COVID-19 lockdown, I was isolating in the flat on my own as I work in a hospital and tested positive for COVID. I let Oak know straight away when I got my test results via email and to therefore advise all colleagues that nobody should be attending the flat. I have email evidence this was received and that employees would be notified. A few days later I heard somebody enter the flat and when I checked a maintenance worker was in the hallway. I kindly asked him why he was here and advised him I had COVID therefore he now needed to isolate. He was very shocked and stated nobody had told him.
A few days ago I received an email stating I owe £594 worth of rent from April on this current tenancy and if I do not pay this I will incur charges. This was very worrying as I remember making all the payments. I checked my bank statement and provided this proof and still today, I am being told that I owe this money. The way it is being handled is very unprofessional, as I have been having to chase them up as to why I owe it and still don’t get a straight answer. I have contacted my bank to ensure these payments went through which they have. I’m still unclear and worried as to where this now leaves me.
These are just a few of the issues we have had.
More reviews for Oak Student Letts
Oak themselves are very difficult to contact and get answers from. On many occasions we have reported issues/made complaints over the phone and by email and they have been completely ignored. They do arrange for some issues to be resolved though, I.e. the boiler and showers. But nothing is ever consistent.
Not long after moving into the flat, the lock became faulty and keys would work, then not work etc. To the point where we were locked out and phoned Oak’s out of hours service, they advised us to arrange for a locksmith to attend and they would reimburse the money if we provided them with the old lock. This was all sorted and fine. Approximately two weeks later, without any communication, somebody from Oak came and changed the lock back to the old faulty one and did not provide any keys. It was lucky one housemate was in as this was on a Friday afternoon and we would have all been all locked out all weekend. We went back and fourth with Oak trying to sort it out and we ended up having to get new keys cut ourselves. The lock remains faulty and quite often people are locked out. We have given up telling Oak they have put a faulty lock on, as it is a losing battle - we have been very lucky that somebody has been in when its decided not to work.
During the beginning of the COVID-19 lockdown, I was isolating in the flat on my own as I work in a hospital and tested positive for COVID. I let Oak know straight away when I got my test results via email and to therefore advise all colleagues that nobody should be attending the flat. I have email evidence this was received and that employees would be notified. A few days later I heard somebody enter the flat and when I checked a maintenance worker was in the hallway. I kindly asked him why he was here and advised him I had COVID therefore he now needed to isolate. He was very shocked and stated nobody had told him.
A few days ago I received an email stating I owe £594 worth of rent from April on this current tenancy and if I do not pay this I will incur charges. This was very worrying as I remember making all the payments. I checked my bank statement and provided this proof and still today, I am being told that I owe this money. The way it is being handled is very unprofessional, as I have been having to chase them up as to why I owe it and still don’t get a straight answer. I have contacted my bank to ensure these payments went through which they have. I’m still unclear and worried as to where this now leaves me.
These are just a few of the issues we have had.
319 Mansfield Road, Carrington, Nottingham
2 ★★☆☆☆
Property rating
Property on arrival was not clean after being told a full property clean had been carried out. We had to arrange for the cleaning company that Oak use to attend, ourselves. Was advised the property had been freshly painted, it hadn’t and again we had to arrange this and even then only a few walls were completed. When we viewed the property the hallway ceiling had a large hole and leak, we were told this would be fixed before we moved in. It wasn’t. We are still to this day waiting for it to be completed, almost two years later. The leak has spread into one of the bedrooms which we have advised on separate occasions to no avail. With that being said, the property bedrooms are all very large with en suite, which we have all been happy with.
Carrington, Nottingham
1 ★☆☆☆☆
Area rating
The flat is above Lidl which is very convenient. However the car park does gather groups of people late at night. Our bin is also in the car park which the public use so it is always overflowing near our front door. All in all though for the price and convenience of uni, the location is fine.
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