Tenancy review for 319 Mansfield Road in Carrington, Nottingham rented via Oak Student Letts
“Appalled.”
Overall Tenancy Rating: 1
★☆☆☆☆☆☆☆☆☆
Moved In: 02/09/2019
Date reviewed: 20 May 2020
Reviews aren't verified by Marks Out Of Tenancy but we check for and remove fake reviews and content when we’re informed.
Letting agent review for Oak Student Letts, Nottingham
Agency rating: 1
Where to even begin. Our landlord is actually Lidl but we deal directly with Oak Student Letts. The Lidl property manager has attended on two occasions to do inspections, which he was not happy with. 1) For the leak that remains unfixed and 2) for breaking health and safety regulations with some of our window locks being broken from the day we moved in.
Oak themselves are very difficult to contact and get answers from. On many occasions we have reported issues/made complaints over the phone and by email and they have been completely ignored. They do arrange for some issues to be resolved though, I.e. the boiler and showers. But nothing is ever consistent.
Not long after moving into the flat, the lock became faulty and keys would work, then not work etc. To the point where we were locked out and phoned Oak’s out of hours service, they advised us to arrange for a locksmith to attend and they would reimburse the money if we provided them with the old lock. This was all sorted and fine. Approximately two weeks later, without any communication, somebody from Oak came and changed the lock back to the old faulty one and did not provide any keys. It was lucky one housemate was in as this was on a Friday afternoon and we would have all been all locked out all weekend. We went back and fourth with Oak trying to sort it out and we ended up having to get new keys cut ourselves. The lock remains faulty and quite often people are locked out. We have given up telling Oak they have put a faulty lock on, as it is a losing battle - we have been very lucky that somebody has been in when its decided not to work.
During the beginning of the COVID-19 lockdown, I was isolating in the flat on my own as I work in a hospital and tested positive for COVID. I let Oak know straight away when I got my test results via email and to therefore advise all colleagues that nobody should be attending the flat. I have email evidence this was received and that employees would be notified. A few days later I heard somebody enter the flat and when I checked a maintenance worker was in the hallway. I kindly asked him why he was here and advised him I had COVID therefore he now needed to isolate. He was very shocked and stated nobody had told him.
A few days ago I received an email stating I owe £594 worth of rent from April on this current tenancy and if I do not pay this I will incur charges. This was very worrying as I remember making all the payments. I checked my bank statement and provided this proof and still today, I am being told that I owe this money. The way it is being handled is very unprofessional, as I have been having to chase them up as to why I owe it and still don’t get a straight answer. I have contacted my bank to ensure these payments went through which they have. I’m still unclear and worried as to where this now leaves me.
These are just a few of the issues we have had.
More reviews for Oak Student Letts ⇒
Oak themselves are very difficult to contact and get answers from. On many occasions we have reported issues/made complaints over the phone and by email and they have been completely ignored. They do arrange for some issues to be resolved though, I.e. the boiler and showers. But nothing is ever consistent.
Not long after moving into the flat, the lock became faulty and keys would work, then not work etc. To the point where we were locked out and phoned Oak’s out of hours service, they advised us to arrange for a locksmith to attend and they would reimburse the money if we provided them with the old lock. This was all sorted and fine. Approximately two weeks later, without any communication, somebody from Oak came and changed the lock back to the old faulty one and did not provide any keys. It was lucky one housemate was in as this was on a Friday afternoon and we would have all been all locked out all weekend. We went back and fourth with Oak trying to sort it out and we ended up having to get new keys cut ourselves. The lock remains faulty and quite often people are locked out. We have given up telling Oak they have put a faulty lock on, as it is a losing battle - we have been very lucky that somebody has been in when its decided not to work.
During the beginning of the COVID-19 lockdown, I was isolating in the flat on my own as I work in a hospital and tested positive for COVID. I let Oak know straight away when I got my test results via email and to therefore advise all colleagues that nobody should be attending the flat. I have email evidence this was received and that employees would be notified. A few days later I heard somebody enter the flat and when I checked a maintenance worker was in the hallway. I kindly asked him why he was here and advised him I had COVID therefore he now needed to isolate. He was very shocked and stated nobody had told him.
A few days ago I received an email stating I owe £594 worth of rent from April on this current tenancy and if I do not pay this I will incur charges. This was very worrying as I remember making all the payments. I checked my bank statement and provided this proof and still today, I am being told that I owe this money. The way it is being handled is very unprofessional, as I have been having to chase them up as to why I owe it and still don’t get a straight answer. I have contacted my bank to ensure these payments went through which they have. I’m still unclear and worried as to where this now leaves me.
These are just a few of the issues we have had.
Property review for 319 Mansfield Road, Carrington, Nottingham
Property rating: 3
Property on arrival was not clean after being told a full property clean had been carried out. We had to arrange for the cleaning company that Oak use to attend, ourselves. Was advised the property had been freshly painted, it hadn’t and again we had to arrange this and even then only a few walls were completed. When we viewed the property the hallway ceiling had a large hole and leak, we were told this would be fixed before we moved in. It wasn’t. We are still to this day waiting for it to be completed, almost two years later. The leak has spread into one of the bedrooms which we have advised on separate occasions to no avail. With that being said, the property bedrooms are all very large with en suite, which we have all been happy with.
More reviews for 319 Mansfield Road ⇒
Area review for Carrington, Nottingham
Area rating: 2
The flat is above Lidl which is very convenient. However the car park does gather groups of people late at night. Our bin is also in the car park which the public use so it is always overflowing near our front door. All in all though for the price and convenience of uni, the location is fine.
More reviews for Carrington ⇒
Other reviews in Carrington
Address
Reviewed
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
06 September 2019
Other reviews in NG5
Address
Reviewed
17 October 2022
07 February 2020
24 January 2020
29 August 2018
Other reviews in Nottingham
Address
Reviewed
06 February 2024
09 January 2024
06 November 2023
09 August 2023
28 July 2023
12 July 2023
09 June 2023
23 March 2023
21 December 2022
17 October 2022
17 October 2022
28 September 2022
09 August 2022
07 August 2022
13 July 2022
13 June 2022
06 June 2022
04 February 2022
16 January 2022
23 November 2021
19 November 2021
03 November 2021
07 October 2021
05 October 2021
25 September 2021
16 September 2021
16 September 2021
16 September 2021
13 September 2021
09 July 2021
26 May 2021
17 May 2021
31 March 2021
10 March 2021
22 February 2021
16 February 2021
13 February 2021
06 February 2021
03 February 2021
31 January 2021
31 January 2021
28 January 2021
01 December 2020
12 November 2020
11 November 2020
11 November 2020
06 October 2020
06 October 2020
15 September 2020
08 September 2020
07 August 2020
05 August 2020
07 July 2020
08 June 2020
08 June 2020
04 June 2020
03 June 2020
02 June 2020
02 June 2020
01 June 2020
01 June 2020
30 May 2020
30 May 2020
30 May 2020
30 May 2020
30 May 2020
30 May 2020
30 May 2020
29 May 2020
29 May 2020
29 May 2020
29 May 2020
29 May 2020
29 May 2020
29 May 2020
29 May 2020
28 May 2020
28 May 2020
13 May 2020
30 April 2020
22 April 2020
13 April 2020
09 April 2020
08 April 2020
06 April 2020
27 March 2020
05 March 2020
05 March 2020
19 February 2020
12 February 2020
12 February 2020
12 February 2020
12 February 2020
12 February 2020
07 February 2020
03 February 2020
03 February 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
30 January 2020
28 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
27 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
24 January 2020
23 January 2020
07 January 2020
12 September 2019
06 September 2019
06 September 2019
02 January 2019
31 August 2018
29 August 2018
29 August 2018
11 November 2017
24 August 2017
24 August 2017
