“(Not so)Elite Lets”

Agency rating: 1

They do not take students seriously and are unnecessarily rude. Every email we received was angled at keeping the deposit and every conversation was made to feel like an argument.
When a pipe burst and flooded the house, no help was offered and they shouted at my housemate, implying we had deliberately flooded our house. There were countless other incidents of aggression and negligence.

Property rating: 3

The en suite room was nice and big but the house is built with the cheapest materials. The pipes are faulty (one burst), sloppy paint job, no insulation, central heating didn't work, an suite shower leaked through the kitchen ceiling, poorly laid floor in the living area, garden never maintained.

Area rating: 7

Never got burgled and the house was in Lenton. Close to Lidl (which is great as a student) and within walking distance of University Park and Jubilee Campus.