9 Shelley Way

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Landlord Property Area
⭐ Tenancy review
Disrespectful and negligent landlords behaviour, do not recommend it.
1 ★☆☆☆☆☆☆☆☆☆
Overall tenancy rating
Moved out
2023
Date reviewed
5 December 2023

Rivendale Estates Bristol, Bristol

1 ★☆☆☆☆☆☆☆☆☆
Landlord rating
The worst part was the landlady. All complaints from all tenants were just ignored or wouldn’t get solved for months. Our contract was with bills included and a cleaner fortnightly. We would also be given a cleaning rota for every other week. There are notices all over the house about effective cleaning and clearly stated in the agreement that if we don’t clean every other week we would be charged an extra fee for a cleaner to come in. Yet, the scheduled fortnightly cleaner would often not show up which I found pretty ironic. Other times they would but they would leave as there would be no one inside to let them in, as the landlord never bothered to inform us of when they would come by beforehand.
Even when things went to plan the cleaning was very superficial so in the end everything was still dirty , sticky and greasy. The most important thing, all complaints to sort all these “cleaner issues” were simply ignored by the landlady, and at the same time she was always quick to send long, angry and accusation texts with photo attachments to **everyone** (including naming and shaming specific people based on her own assumptions, to **everyone**) about the common areas not being clean enough. So what were we all paying for?

I got ill for 1,5 months because of cold radiators and shower. I asked her to fix the issue 4 times , other tenants did it too. It was fixed after 1,5 months. It was October- November, it was freezing in the house. And to add to this there was a cold shower issue and she took weeks to do something about it (in the end the engineer fixed it in 10 mins).

When we would accidentally break any of her (clearly) old appliances or were forgetting to clean something in an ideal way and she noticed it, she would send to everyone personally a long message about how disappointed she was in us and how unbelievable and disgusting our behaviour was. She did it quite often and always in a rude and brutal way, which was pretty annoying given the amount of money we were paying and her own negligent behaviour towards us.

She seemed quite friendly when I met her at first but as soon as I moved in she started to either ignore all my messages or reply to them really dry.

You can not expect any humanity from her. This situation that happened to me shows how much the landlady can not give a damn about you. I had a sudden personal circumstance back in Ukraine which meant I had to leave Bristol asap, so I had to move out 1 month early and break the contract. But because I was 10 days late to give her (1 month’s) notice to end the contract early (which obviously I couldn’t do earlier..) all i got was “no that’s not how it works hun”. My efforts to call her, explain the situation, offer help in finding another tenant and talk to her as a human were then ignored as well as my messages at first, and I had to be firm to get her to finally give in.
To not mention that she is deciding to keep £50 from my deposit because I left a pack of bacon in the freezer and a pair of old shoes outside for garbage collection after I moved out.
More reviews for Rivendale Estates Bristol

9 Shelley Way, Horfield, Bristol

1 ★☆☆☆☆☆☆☆☆☆
Property rating
The property is at 9 Shelley Way , Bristol. I will start by mentioning that the house is big and modern. There are 5 rooms, kitchen and living room.
I was paying £950 for one room.
At the same time, the house is really badly kept by the rest of the people, dusty, full of dirt and food crumbs everywhere. The floor is sticky and greasy, the bathroom has a lot of mold, and the kitchen always smells of garbage. The day I moved in my room was clean, but the rest of the house was pretty dirty even though I was informed that a cleaner had come recently to clean it.
The boiler and shower would break down quite often and when it was pretty cold in the house I was forced to have cold showers for weeks! The radiators would obviously also not work so during the winter it was freezing in the house for more than a month as no one would come to fix the issue on time!
More reviews for 9 Shelley Way

Horfield, Bristol

3 ★★★☆☆☆☆☆☆☆
Area rating
The area was nice , I can’t complain about it. The only thing was that it took a long time to get to the centre.
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