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⭐ Tenancy review
Say bye to your deposit
2 ★★☆☆☆
Overall tenancy rating
Moved out
2024
Date reviewed
20 December 2024
Jane Dixon, Bristol
2 ★★☆☆☆
Landlord rating
Nice people and mostly quite responsive to any issues on the property. Overall courteous until the end where things got a bit more complicated: they did not handle our deposit properly. It was not put in a scheme for a year and then the protection expired about a month before the end of our tenancy. Being under pressure at the time with the move etc and trusting the landlord we did not pursue the matter. After leaving the property however we were asked to pay for '2 brown burns' on one of the (black fake granite) countertops in the kitchen (which we never noticed when there -request for pictures was ignored-, likely just discoloration/wear and tear after 3+ years of use) that were not seen at the key handover in addition to the stained carpet on the stair where our dog used to sleep which we agreed beforehand to have professionally cleaned. This dragged for a while without us getting any real quotes from the landlord.
After about 3 months (past any recourse with the protection scheme at this point) the bill came in: all the countertops had to be replaced because they were glued together and the carpet was professionally cleaned and the stained part replaced in the end.
Total bill circa £800 swindled from our deposit.
Turns out none of this was legal, and at most (if proven to be serious damage where repair is not possible and not just wear and tear) we should had paid for a percentage of the new replacements, calculated on the estimated remaining lifespan of the items as they were not new anymore after numerous years of living in the property (look up 'betterment and apportionment').
They also claimed professional carpet cleaning was in the contract which is also not reasonable or legally enforceable.
Oh well, a lesson for the future for us and hopefully for whoever reads this.
TLDR: Landlord refurbished their property at our expense.
Make sure your deposit is in a DPS for the whole tenancy -it's a legal requirement!-, and dispute any unreasonable claim through the DPS.
Do not trust the landlord and
know your rights people!
More reviews for Jane Dixon
After about 3 months (past any recourse with the protection scheme at this point) the bill came in: all the countertops had to be replaced because they were glued together and the carpet was professionally cleaned and the stained part replaced in the end.
Total bill circa £800 swindled from our deposit.
Turns out none of this was legal, and at most (if proven to be serious damage where repair is not possible and not just wear and tear) we should had paid for a percentage of the new replacements, calculated on the estimated remaining lifespan of the items as they were not new anymore after numerous years of living in the property (look up 'betterment and apportionment').
They also claimed professional carpet cleaning was in the contract which is also not reasonable or legally enforceable.
Oh well, a lesson for the future for us and hopefully for whoever reads this.
TLDR: Landlord refurbished their property at our expense.
Make sure your deposit is in a DPS for the whole tenancy -it's a legal requirement!-, and dispute any unreasonable claim through the DPS.
Do not trust the landlord and
know your rights people!
1 Dumaine Avenue, Stoke Gifford, Bristol
3 ★★★☆☆
Property rating
Nice property overall, a bit on the small side but with a big garden. Modern and redecorated before we moved in (with the previous tenant's deposit probably).
Weird electric issues with led light bulbs needing to be replaced unusually often and lights flickering when turning on shower which was ignored/brushed off by landlord as 'electrician said it was fine' until we were moving out, at which point they acted like hearing about this for the first time.
Ah, also there was a bird nest in the ceiling above our head in the bedroom, accessed through a hole under the roof, which apparently is ok according to the landlord.
Weird electric issues with led light bulbs needing to be replaced unusually often and lights flickering when turning on shower which was ignored/brushed off by landlord as 'electrician said it was fine' until we were moving out, at which point they acted like hearing about this for the first time.
Ah, also there was a bird nest in the ceiling above our head in the bedroom, accessed through a hole under the roof, which apparently is ok according to the landlord.
Stoke Gifford, Bristol
4 ★★★★☆
Area rating
It's a quiet suburban area, close to the train station and all amenities, large public park etc.
More reviews for Stoke Gifford
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